Hi, I posted thread we seem to be getting a lot of support new threads.
For some reason, questions which can only really be answered directly with Anker are coming to this community. While we always had support questions here, it seems to have upticked recent weeks.
Why?
What is directing them here?
Ideas for a fix?
This forum is meant to have these:
[image]
But they seem to be fairly quiet /slow/reactive and the best user approach is to go to email, but they aren’t.
We really don’t want sarcasm, but…
[image] [image] [cable-charger-email]
So imagine the relief of not just 1 but 3 new members being so helpful concise and so efficient within a 18 hour period. Turn the tide of the same members helping. Takes a load off the rest of us.
Please introduce yourselves. I see you’re all in USA - care to share where?
@seanleblanc18 @Tomerico @ANDERSUN16
Forget them on your device. Then reset them in the case (put in case, press both buttons for 3 or whatever seconds until 3 red blinks). After resetting them in the charging box you then need to remove both units and watch the LEDs on them. The LEDs light up white and the two buds chat to each other for about fives seconds as they marry up. Then one of them goes dark and the other one starts flashing quickly in pairing mode. Only then you pair to them to your phone. Pair with the one that says P…
Here is the step by step solution:
Use the USB-OTG cable included in the box. This is the short cable that is a Micro-USB on one side and a female USB-A on the other side.
Plug in your USB drive to the the USB-A part of the cable, and the micro usb port to the Nebula projecto
Open the app store on the Nebula, Install and open “ES File Explorer”
Using ES FIle Explorer, browse to the USB drive, select the files you want to copy (using the plus button at the top bar), and copy them. Then browse …
I have the windows solution, but no mac. For windows, the Q10s have 2 modes, headset and headphones. Headset mode is what you want to use for zoom and anything that requires the use of the mic, and can be activated in the control panel. Headphone mode is the default, and has MUCH better sound quality, but cannot be used at the same time as the mic. So if you want to be in a zoom call, you must switch to headset mode.
