firstname.lastname@example.org is the soundcore team.
With that said and since you are on the phone, you may need to go to your Bluetooth and find the q10 and look at the cog wheel. It could be that both are on or both off or etc. Not sure what the two values were but one is like mic or headset and other is like stereo. Stereo is for music and headset/mic is for meeting and if you are going to talk.