Thanks for joining, and agree it’s a two-way street between users, we each know something we can help, not know something and seek help. It’s enjoyable to help! That’s not the issue.
There’s no forced hints or structure to new threads with new users, causes two issues for new users. They create vague threads not even quoting the product so even if another user knows a fix, these cannot connect. It is then left for days which is not good for them as they not resolved. Then support is very reactive here so hanging unresolved are left like that. The thread could be edited and fix posted so then users can search and cross-support the next time.
So I’m suggesting more structure for new users, the interface to hint, prompt, towards existing threads or to allow to point to products, so the thread created is as good as possible. Also for official support to be more active here. Or in other places which point to here, point support issues better instead.
What I do to help:
- vague posts, ask them to rename the thread to the product so users can recognise and help
- if I can help, I do
- if the product reminds me of someone who may own, quote those other users to prompt a reply