Don’t log out- I did and can’t log back in. My hubby and son are still logged in, they can view the cams but can’t play back events. I’m getting error codes 502,503 & 504
"Unable to connect to application server." and phone and chat supports are down... What the flying f***?
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got kicked out of the app while it was working, can’t log back in with 503. I’m in Mexico,app for IPhone
LOL if a security camera company isn’t working weekends, I’ll return these cameras right now. That’s asinine.
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“…has a habit of not working weekends…”
Oh no… That’s insane.
Really hope they learn and evolve from this going forward, not just sweep it under the carpet and attempt to carry on with their current procedures as normal.
This community is owned by the marketing side of their house. The operational side, you’re not typing to them here. Thinks…
Go here
https://communitysecurity.eufylife.com/
I’m seeing live messages there. The Admin didn’t login since 17 hours ago.
Thinks. Linkedin to Mr Yang?
CAnt Believe they hav falsely advertised the products
LAW SUIT NOW
Ey, be careful there. Just because it is not working, doesn’t mean necessarily that.
Anyone here know what is the server name you’re contacting and do you know what is traceroute?
Now everything is offline… doorbell, homebase…
Nope. How would we find that out mate?
No message about technical difficulties. The message says they are closed.
Worthless.
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posted in another forum…
Here it is. The response from Eufy. Straight from their live chat
We are sincerely sorry to say that there’s been an issue with Eufy Security server. Please be assured that our tech team is working very hard on fixing this as soon as possible.
Having more and more users worldwide registering eufy accounts and logging in to the Eufy security app, our Eufy Security server needs upgrades to accommodate the expanding scale. For better user experience in the future and for system maintenance, we are performing a system upgrading but unfortunately encountering a system-wide issue.
Rest assured that your cameras are still working and all the recorded videos will be saved in your local storage. And when the server is back to normal, you can still see all the recorded videos on the Events page.
We genuinely hope you have faith in our engineers and we will try our best to resolve this issue as soon as possible within 24 hours.
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There’s many possible root causes but to find them, must first let a human in-band working the issue, they may be currently blind, unaware, if the network is down, they are not being alerted, so the critical path so solution is Eufy becoming aware.
https://www.linkedin.com/in/steven-yang-2a228b5/
This community is on the marketing, so not operational side, and is staffed Chinese working hours, so venting here won’t do anything for > 2 days.
Thinks…
Anker employees awake now… @AP_Gotzon ?
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I’m in GA, USA, getting phone not able to connect to Internet message. I can access live Eufy Cam2 cameras. Also able to get Live Chat through the app. This is the response I got from them, hopefully my attachment works
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Thanks @StuartC 
It’s not right that we should have to find out that way, however. They need to be emailing their registered customers at an absolute minimum.
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they should notify everyone they are planning an upgrade BEFORE it happens
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i got the same response from Eufy support.
Hmmm, so can understand software upgrades. Do not understand why it has to impact many users at the same time.
But at least there is an alive awake Eufy person on it. Not much more anyone can do now.
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In Australia. Motion detect not working. No alert has been received.
Mine is a Android phone and wife is on Iphone.
Both received application can’t connect to server error message.
Its back now
Nope. Still getting error message.