I have brand new cameras, was going to put them up today… Have them registered I was about to show my wife through the features but they are not working properly?? Same error as this…
"Unable to connect to application server." and phone and chat supports are down... What the flying f***?
1 Like
Error 503-504 can’t log in. Resetting rebooting doesn’t help. It’s a server error on their side. I am surprised eufy IT haven’t fixed it or acknowledge it. Annoying!
3 Likes
I agree.
I sold my entire Nest Gear on Ebay, purchased Eufy cams, security I mean the works believing cloud/systems weren’t needed. Now I’m upset feeling cheated. Only owned Eufy for two days.
Nest also has had outages that lasted days and nothing worked. I really believed I was getting away from sever dependency.
1 Like
6:30 pm PST, servers still down. Who’s mad as hell along with me!?! 
5 Likes
This is some bullshit. Just got robbed and this shit is down. Just got these fucking stupid cameras
2 Likes
Good thing I kept boxes.
3 Likes
Oh…glad I found this thread. Between not being able to get one of my cameras to access live video (says no wifi) and now the server being down, I am getting very pissed with this company. I am having my 3rd replacement sent (arriving tomorrow I think) and I can’t even access the software to set it up.
2 Likes
Are you all different people or just same person under different handles? Lots of members joining similar time…
Idk about the others, but I joined because of this. What other reason would I have to join this forum? First time I’ve even been here.
3 Likes
Also just joined today. I’m here in Australia. Started experiencing this issue when I woke up 7 hours ago, and I only installed my eufyCam system 2 days ago.
This issue is also being posted about on Eufycam Facebook groups; and I posted a link to this Anker thread on one of the groups, so that might explain some of the new members.
This (especially the lack of support or any proactive announcement from the company) is pretty inexcusable from a company now purporting to offer a legitimate home / office security product. You yourself @professor mentioned that there’s no good reason why a server or cloud based system should be down for more than about 5 minutes. This is now just getting ridiculous, especially for anyone who is kilometres away from home.
3 Likes
Same here, I’m in Australia
1 Like
I’m in the same boat. Just received new EufyCam 2 camera set and I can’t even test it.
There’s no good reason to be down for more than a minute, and there’s no good reason for more than a small % to suffer at any particular time.
But I’m very technical, I know how to make high availability solutions. I know it costs $. It is exceptionally higher cost to avoid all outages or to keep all customers online, but it it takes a particular type of inexperience to have a large scale and long duration issue.
From the outside I cannot predict exactly where is the root cause but this seems network related because ye’all mentioning multiple issues. If the same person who is inexperienced also placed their alert system through the same network path, they’ll be blind to this right now and potentially all weekend.
1 Like
Really, really frustrating. What good is a security system that doesn’t work? I’ve tried to delete and add the cameras back. Error messages no matter what you try to do. I deleted the app and now I can’t log in. I get a 503 error. And there is not a soul available to help. No support at all. They are closed.
Dumbest purchase I ever made.
I wouldn’t recommend logging out then logging back in or making any other changes to your system if you haven’t already.
I was going to adjust one of my cameras today, but am not going to touch anything now until the system is back up (assuming it does recover, God-willing). Seems like that’s the advisable thing to do; don’t mess with any cameras or your app / account until service is restored (might be difficult to know that for some people here who haven’t even managed to sign up or register yet).
For now, I can still access live view, and my alerts/notifications are working.
After trying and trying to figure out why my camera events quit working for half the day, I now see why. Perfect functionality up until now and. This is absurd. I bought this because I didn’t have to rely on another system to be up (aka ring) and this happens??? Wow.
Same issue here in Australia.
Can access live camera, can not access recordings, change any settings.
2 Likes
It kicked me out of mine. Went to view one of my cameras today and it showed me the last view I saw for a split second, then it was prompting me for my password. Still haven’t been able to even sign in.
1 Like
Good advice.
Until the root cause is fixed, then any state change is not recommended. Log out / in will be increasing state change. If not broke don’t fix. Wait.
Issue is, there is no evidence of an actual human working this issue, and Anker has a consistent habit of not working weekends. Thinks… need a method to message which does not go through the same path as the rest…
1 Like
I’m also getting a number of “phantom” alerts/notifications about motion detected from some cameras. It’s as if these might be severely delayed (I’m talking hours) and their server is barely alive and struggling to catch up.