it does turn off after 30 seconds, however its angled at my main floor so i have to press the cancel alarm button on the home base to get it to stop. i have 2 kids and a dog and unless I keep them in their rooms it keeps going off.
"Unable to connect to application server." and phone and chat supports are down... What the flying f***?
Ah just saw your edits. I only set alarm on the outside front camera.
I would take those cameras that have the alarm going off and put them in a closet. Lol.
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Just installed eufy doorbell with electrician two days ago and now hit with this server error, it looks like the problem is definitely on their end, they really need to fix the app and software so it is dependent only on the local network, otherwise someone just need to hack into the company, disable everything and there is no security anymore.
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Same thing going on with mine except I updated my iPhone and initially thought that may be the problem. Will detect but Unable to view video on iPhone. My last video was 1.02 am Australia
Iād just turned the alarm off on my away setting this morning. Glad I did!!
This is piss poor. Should have high availability and automatic failover.
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I am getting a 503 error so I logged out and cannot log back in. First time this ever happened and I am a kickstarter original backer. This is un acceptable. Fix the issue!
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I am in cape coral florida usa, my eufy system is also down
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Wow its like the end of the world here for some of you people. Relax, Im sure they are working on the issue now. And for those saying, oh you get what you pay for, blah blah blahā¦ This also happens on high end security systemsā¦ My parents have a system worth well over $1400 and it has gone down before, but guess whatā¦ it ALWAYS comes back.So if your internet went down briefly, would you drop them and go to another ISP? If the power went out at your home, would you switch to a new electric company?
Down in New Zealand to
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For the majority of people, itās more of an issue regarding the lack of communication from Anker/Eufy and not so much the fact itās not working.
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Also in Australia
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Only installed this system a week ago, does this happen often?
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Same here bro im getting this issues all the recordings that should go straight to inbox or what so ever they call it, is not storing thereš©
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Aww thank god i tot it was just me, from nz here aswell
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Down on the Gold Coast, Australia only purchased system yesterday!!
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Ive had my doorbell since Novemberā¦ This is the first Ive seen
Has anyone tried to reset there their homebase and then re-sync the cameras? I might do it. Like if it was the first time you set it up.
Having system of 2C cameras and wireless doorbell since 2 days to replace my slow yet reliable arlo pro setup. Incredible how Eufy lies about a āfreeā system that doesn t rely on cloud storage. Garbage it is. Another return of an unreliable Chinese product.
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Very disappointed that this system relies on a remote server. Bought because I thought all videos were purely stored on the sd card, and I would not be dependent on cloud access.
Ironic thing is you canāt access anything on the card because it is all encrypted. Pointless feature and very dishonest marketing.
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So apparently no one from Anker uses their own products. I guess Anker leadership donāt use their own products, because if they did, theyād notice their system has been downā¦ for HOURS. If I were them, Iād be in the office, breathing down the engineerās necks as they fix the issue (which is probably simple). And, by now, heads would certainly be rolling. Director of customer serviceā¦ gone. Director of PRā¦ gone. Engineers on call/shiftā¦ gone. This is going to tarnish their brand severely. Just when things were on the up-and-up. All you need to do is hop on twitter and let people know whatās going on. Or even post on here. Or send owners an email.
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