This post/thread of me has been herewith copied/moved from the kickstarter campaign page to this forum, to be able to better keep track of it and to also let other users (who havn’t been part of the campaign) known of it.
(posted about 4 weeks ago at kickstarter)
Dear eufy and eufycam-owners,
today i would like to start a discussion and survey under all readers and backers about the quality problems with the eufy cam (let’s call it Revision 1), because in the last couple of months many users have reported about those problems.
If you ever noticed a quality problem with the eufy cam MATERIALS/SENSORS (not software/firmware issues!), like malfunction of any sensor (like IR or movement detection) or even a completley broken/cracked videolense, please reply to this post and report/comment your problems with the quality of the eufy cam material. Thanks!
IN MY CASE:
I have already reported to eufy support and asked for warranty support, as in the meanwhile TWO of my THREE cams are having massive problems, malfunctions and material issues and are not useable in this way. Support is great, waiting to get answer and feedback as soon as the replacement cams are avialable. I hope they will be REVISION 2 (and not the same stock as of the cams we got - revision 1). But i really hope that eufy will in the meanhwile “overworked” their cams and the next stock of eufycams will have better materials installed to prevent the same problems will occur again.
+++ QUALITY ISSUE 1 +++
So in my case, right after i have received my 3 cams, one was having a malfuction right from the start which makes the cam useless as soon as it is getting darker or even the nightvision mode is turned on, because the video quality is then like this example:
(Only when totaly daylight and perfect weather and light conditions, the quality of the pictures is perfect, but as soon as it gets just a little bit dawn, its useless.)
But as i have noone seen or read until yet who reported the same problem here, i may be an indivisual case, dont know.
+++ QUALITY ISSUE 2 +++
In conrast to my quality issue 1, which has been from start on, my issue 2 has happened about 2 weeks ago if i am right, so about 3 weeks AFTER i have received the cams and have them in use. You may have seen that some more people have reported tis quality issue already in the past and now it also catched me :(((
THE LENSE OF MY SECOND CAM JUST BROKE!
Without any contact to the cam, from one day to another my lense got scratched/broken from one side to the other side of the lense, completely.
You can see it right here:
This issue concerns several people as far as i know and as i can swear that my lense was 100% OK as i started to use my cam, this problem can’t be a shipping/packing problem. (Means: The lense is defentily not broken because of any guy who may let the package or cam drop down or fell down while shipping) (sorry for my bad english)
I dont know if it is a extremely bad quality itself or a temperature problem (stress cracking - in german: Spannungsriss), but i even dont know if the lense or lense cover is plastic or glass. No matter, it seems of very bad quality?!
SO HERE ARE THE QUESTIONS TO EUFY:
Do you know about all those quality problems?
Do you know the reasons why this problems occur?
Will the next bunch of cams, which will replace our unusable and malfunction cams, be exactly the same as stock 1 (revision 1) or will they be improved and have higher valued materials installed and be some kind of “Revision 2”?
Is they any timeline or date, when the next bunch of cams will be available and how fast we get replacements? (already solved and replacement cams are available)
How can it be that you collect over 3 Million(!) Dollars and the quality of the lense or lense cover is so much poor?!
AND HERE ARE THE QUESTIONS TO THE BACKERS:
Are you personally effected by malfuncations or poor material quality? If yes, what issue you got?
or do you know anyone who is? If yes, what issue he/them got?
Have you noticed any of the above mentioned problems, or any other?
Are you checking your cams frequently for lensbreaking?
Thanks all and hope eufy will bring some good news and improvements about item and cam quality with the “Next Gen. 2.0 of eufycam” !
Forum Signature: Yes, it’s me, yamyam
Most of you may know me already as very active user, tester, commenter at the eufy cam kickstarter campaign with hundreds of posts/comments: https://www.kickstarter.com/projects/1116368506/evercam-the-wirefree-security-cam-with-365-day-bat/comments
As non-native-english-speaker i am sorry if you have problems to understand me