"Unable to connect to application server." and phone and chat supports are down... What the flying f***?

Aww thank god i tot it was just me, from nz here aswell

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Down on the Gold Coast, Australia only purchased system yesterday!!

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Ive had my doorbell since November… This is the first Ive seen

Has anyone tried to reset there their homebase and then re-sync the cameras? I might do it. Like if it was the first time you set it up.

Having system of 2C cameras and wireless doorbell since 2 days to replace my slow yet reliable arlo pro setup. Incredible how Eufy lies about a “free” system that doesn t rely on cloud storage. Garbage it is. Another return of an unreliable Chinese product.

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Very disappointed that this system relies on a remote server. Bought because I thought all videos were purely stored on the sd card, and I would not be dependent on cloud access.

Ironic thing is you can’t access anything on the card because it is all encrypted. Pointless feature and very dishonest marketing.

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So apparently no one from Anker uses their own products. I guess Anker leadership don’t use their own products, because if they did, they’d notice their system has been down… for HOURS. If I were them, I’d be in the office, breathing down the engineer’s necks as they fix the issue (which is probably simple). And, by now, heads would certainly be rolling. Director of customer service… gone. Director of PR… gone. Engineers on call/shift… gone. This is going to tarnish their brand severely. Just when things were on the up-and-up. All you need to do is hop on twitter and let people know what’s going on. Or even post on here. Or send owners an email.

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I have brand new cameras, was going to put them up today… Have them registered I was about to show my wife through the features but they are not working properly?? Same error as this…

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Error 503-504 can’t log in. Resetting rebooting doesn’t help. It’s a server error on their side. I am surprised eufy IT haven’t fixed it or acknowledge it. Annoying!

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I agree.

I sold my entire Nest Gear on Ebay, purchased Eufy cams, security I mean the works believing cloud/systems weren’t needed. Now I’m upset feeling cheated. Only owned Eufy for two days.

Nest also has had outages that lasted days and nothing worked. I really believed I was getting away from sever dependency.

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6:30 pm PST, servers still down. Who’s mad as hell along with me!?! :face_with_symbols_over_mouth::triumph::weary:

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This is some bullshit. Just got robbed and this shit is down. Just got these fucking stupid cameras

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:frowning_face: Good thing I kept boxes.

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Oh…glad I found this thread. Between not being able to get one of my cameras to access live video (says no wifi) and now the server being down, I am getting very pissed with this company. I am having my 3rd replacement sent (arriving tomorrow I think) and I can’t even access the software to set it up.

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Are you all different people or just same person under different handles? Lots of members joining similar time…

Idk about the others, but I joined because of this. What other reason would I have to join this forum? First time I’ve even been here.

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Also just joined today. I’m here in Australia. Started experiencing this issue when I woke up 7 hours ago, and I only installed my eufyCam system 2 days ago.

This issue is also being posted about on Eufycam Facebook groups; and I posted a link to this Anker thread on one of the groups, so that might explain some of the new members.

This (especially the lack of support or any proactive announcement from the company) is pretty inexcusable from a company now purporting to offer a legitimate home / office security product. You yourself @professor mentioned that there’s no good reason why a server or cloud based system should be down for more than about 5 minutes. This is now just getting ridiculous, especially for anyone who is kilometres away from home.

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Same here, I’m in Australia

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I’m in the same boat. Just received new EufyCam 2 camera set and I can’t even test it.

There’s no good reason to be down for more than a minute, and there’s no good reason for more than a small % to suffer at any particular time.

But I’m very technical, I know how to make high availability solutions. I know it costs $. It is exceptionally higher cost to avoid all outages or to keep all customers online, but it it takes a particular type of inexperience to have a large scale and long duration issue.

From the outside I cannot predict exactly where is the root cause but this seems network related because ye’all mentioning multiple issues. If the same person who is inexperienced also placed their alert system through the same network path, they’ll be blind to this right now and potentially all weekend.

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