Submit your Question for the SOLIX F3800 Team

Res1,
I believe, solar output is not limited by heat… As I’m located in an area, where temps are a bit over 20 deg celcius, and the max I’ve seen this Ps400 producing, is around 280w. Sky was so blue that you couldn’t see any “white” in there.
I’m comparing this to ecoflow’s 220w panel which will give appr 180 “easily”, on a sunny day. The max I’ve seen was 205w.
Somehow I feel something is not working.
If C1000 is not faulty, Ps400 is not working as it should.
Got to make some research between anker/ecoflow panels, as I have Victron’s controller which will treat both panels equally.
With this experience, I’d say anker’s Ps400 panel is a bit over 300w panel.
Which equals Your top watts as well.
Try to get ecoflows 400w panel for comparison. Or some other brand. To see the numbers, other panels will give.
Kind of a disappointment, ps400.
Hopefully it’s faulty panel, and I can get better performing one.
This is a bit over two weeks old.

My question is: how many days does it take for my own topic post to get approved? You guys take forever.

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Bump for not responding

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When can expect the Home Smart Panel to be available in Canada?

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It appears that I can not charge my Solix F3800 via AC 120v while using the 240V output at the same time? This is a huge drawback, as the Solix F3800 only has AC120v charging capability. This seems to be something that most US users would want.

Hello not sure if this questions was already answer but here it goes, if i buy an anker f3800 with the smartpanel , will i be able to power the breaker panel while charging? from the solar panels (not using ac coupled, just conecting panels to the xt conectors ) i just need to power some wifi equipment 24/7.

Hello my name is James Walker, and I have two solix f3800 . I tried to charge my unit with a friend’s solar array and the charge port on one of my units started to smoke immediately. I disconnected it, but now the unit will not charge with solar panels I bought from anker for this system but they will not charge that unit. I tried them on the other unit and they work well. Also the unit that I connected the wrong panels to still charges using ac power. Do you sale this part so I can replace it. Thank you

Hello, I was wondering which AC to DC power supplies you are using please.
Thank you

I have installed a Generac 6852 30amp transfer switch to power critical loads in my house as i use my Ford F150 Hybrid with a generator function to provide backup power in a grid-down situation. The 6852 switches the neutral as is necessary as the F150’s generator function is bonded neutral design. I noted that a double push of the F3800’s 240 power button makes it TOO act as bonded neutral and therefore does that mean i can use it with this transfer switch with that enabled in place of the connection from the generator?

Hi
I recently updated to the latest firmware (2.1.5) and now the system with expansion batteries doesn’t balance discharge as it did before the update. One expansion battery is drawn down approximately 11-12% before the other battery and f3800 begin discharge. Has anyone else had this issue? Is there a fix in the works?

So i am looking to have home battery backup i have solar panels that go in to a combiner box which then runs to the MAIN LOAD center. I was looking to plug the AC input into the unit (f3800) to charge it and then use the AC output to the loads. So was wondering will this unit charge from the AC input and Discharge from the AC output simultaneously. The idea is if i turn my main breaker off from the grid will the F3800 make a complete circuit charging in the daytime and supplying power at the same time?

if you use the super off peak it will recharge the batteries give it a try

Hi there, are they taking new questions and/or answering the old ones, like yours?

Any luck using the Generac 6852 transfer switch? I just got my F3800 and looking to get the Generac 6853 manual transfer switch as my main panel uses CAFCI circuit breakers which requires the neutral to be switch as well. The Reliance panel offer by Anker will cause the main panel breakers to trip since it does not switch the neutral. The Generac 6853 is suppose to work with my main house panel according to Generac.

Where can I get a list of all of the firmware updates and their respective improvements?

Which manual transfer panel works with Arc fault Circuit Breakers like the 15/20 amp Square D QO120CAFIC which are in my house panel? The Reliance Manual Transfer panel sold by Anker does not work well with these type newer circuit breakers due to the neutral not switching.

Hi Gang, I have a Solix 3800 and would like to charge it with my Erayak 4500PD Inverter generator. How can this be done? Specs on the generator are Output: 230V @ 15.2A and 120V @ 29.2A. Is it possible to use a UPS between the generator and my Solix 3800 in order to control the Amps or is there a preferred method to control my generators output? Rather new to this any help would be appreciated. I am presently in a situation where I have limited abilities as far as solar is concerned but that should change in about 3 years.
Thanks G

I appreciate the replies for this topic. I would really like a way to use 1 external battery or 1 external charger that I could charge the f3800. I would like to use my inverter generator to charge the f3800 while using the 240V ports. I suppose I could get 2 of the eg4 chargerverter but feel that is overkill. I saw some cheaper power supplies out there but not sure I want to use those.

Best SOC for F3800. I have a 2x F3800 setup and was wondering if there is an ideal SOC for the F3800 when its not being used. Please let me know ?

I want to know if I buy the f3800 plus can I hook it to my f3800 with the 50 amp double hub plug?

Just received my F3800 with one expansion battery & two PS200 solar panels (it was a packaged kit from Costco). Have hooked up both panels in parallel using all provided cables & combiner adapters and then in plugging in that array into the left side DC solar input, all works as it should, charges and displays all functions appropriately. Showing an incoming charge at almost 360-380 watts in full sun. I Unplug this same array from the left side DC input jack and then plug it into the right side solar DC input jack and I get nothing? I do hear a “slight click” sound when plugging the array into the right side, this sound is just like left side makes, but nothing then comes up on screen indicating it’s charging.
Clearly the array is functioning well on the left side input so I’m thinking the right side DC input may have an issue? I have contacted Anker customer service with same inquiry and am awaiting their reply but thought I’d post here as well to see if anyone else has experienced this or if anyone might have any suggestions?
Thanks.