My headset turns off on its own (when connected to Android Phone via bluetooth)
It also turns on by itself suddenly.
Any idea how to solve this?
Soundcore life q20 keeps turning off
That combination implies the power button is stuck.
Search for safe cleaning techniques.
1 Like
Weird issue, get it exchanged
I received a set for Christmas and mine are turning off after 10 or so minutes by themselves. I have disconnected them from all devices except for the one I’m using. Seems to be an issue with both my PC and when connected to an iPhone so it’s clearly not a bluetooth driver issue but rather a SoundCore device issue.
Windows 10 doesn’t like sharing with anything else. Different profiles.
Hi Acin0m!
I just bought my Q20 and had the SAME issue with my window computer, and it was really frustrating.
What worked for me was:
Go to Device Manager on your computer -> Bluetooth -> for me it’s Realtek Bluetooth 4.2 adapter, it maybe something else for you but right click it -> go to Driver tab -> Update driver -> Browse my computer for drivers -> Let me pick from a list of available drivers on my computer -> Generic Bluetooth Driver and install it.
Before trying that, I disabled all bluetooth connections and restarted the headset (Conected to power, press Power and + volume buttom until the purple light turn on twice)
Hope that it works for all of you
2 Likes
I have the excact same issue. Has anyone come up with a solution?
I have tried to disable all Bluetooth connections to the device and restarted the headset, and made sure it is only connected to my laptop. However, that doesn’t work.
I have also tried to update my Bluetooth drivers. Both the generic Bluetooth driver and the soundcore drivers. However, there is no updates for the drivers. If I try to update the drivers by browsing the drivers locally, there is only one local file for the generic driver and soundcore drivers, respectively. If I update using these files nothing really changes and the problems keeps appearing.
Am I supposed to update the soundcore drivers by choosing the file belonging to the generic Bluetooth driver? Windows warns me doing this as they’re not compatible.
Are there really any “bt drivers” from soundcore for WIN?
I dont think so.
You can do updates for your earphones from their website.
You should find the manufacturer of your inbuilt bt card and install the driver from
the manufacturer instead of that default driver from WIN.
This often helped to solve the issue.
There are no such thing as Soundcore drivers, it is just your own hardware and Windows.
Try different ones, you can always roll back.
wow dude, thank you. i’m just looking to fix this and you helped me
1 Like
So frustrated with this issue. Anker shipped a second set of headphones out to address this issue and now I have TWO worthless headphones! I appreciate people trying to resolve this issue with their comments. I have tried ever recommendation, including attempting the generic bluetooth connection. The bottom line is something causes the headphones to SHUT OFF, they will still show connected and paired on my tablet PC, but they literally power off and have to be turned back on. Only paired to ONE DEVICE. Tablet PC Windows 10 (work device). Full battery. And here is the other thing, it is RANDOM and intermittent as to when it decides to shut off. Anker should figure this out, and quickly.
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If you think it’s important, it’s important that you think.
There is no evidence Anker comes here to read anything we write. They’ve never replied here with support for over 6 months.
So writing it here is not helping anyone. This place is a good place for peers, so owners who share products in common, to share tips and tricks, sometimes can get a fix faster from peers, but is not the place where we discover fixes, only where we find what fixes worked for others.
So come here with fixes, not complaints, then we’re all the better for it.
The most productive thing you can do now, as you have no fix, is email service@soundcore.com , which they do read, and search a thread and reply at community.soundcore.com - we do see support reply there is less futile than writing here.
You know there’s a search ?
Look here:
Last reply 3 months ago. Last reply on a soundcore product was 5 months ago. Why explained here.
This is not an official support site. It is a peer community site, in truth. So saying anything should be fixed is whistling in the wind.
Official Soundcore support do read this community - community.soundcore.com
So if you do get fixes, come here and among your peers help others, that’s the best use of these places.
Worked!! Thank you!
I am having the exact problem. Tried all of the fixes listed. Was a proper solution ever identified?
Since Windows doesn’t like the Q20 I suggest using these options: Option 1. Use an AUX cable (Original is recommended) Option 2. Update your Bluetooth™️ drivers
1 Like
Use the original bt drivers offered by the manufacturer of your bt card and install these instead of those default drivers given by MS.
It worked! Thank you so much!
Thanks man, would not even have thought to install generic driver instead of OEM