We are sorry to hear your headphones are not working properly. According to the information you described, the issue you are experiencing is very unusual. Please try the following steps to see if it helps at all.
- Forget the pairing record on your device and turn off the Bluetooth on your device
- Place the earbuds into the charging case and make sure they are being charged.
- Press and hold the button on both earbuds for 3 seconds. The LED indicators will flash red 3 times and then turn white.
- Close the charging case, wait for several minutes and then take them out of the charging case, the white light on one side will flash quickly, which means it enters pairing mode
- Enable the Bluetooth on your phone. You can find the device name "Soundcore Life Note " or “Soundcore Life Note-L” on the Bluetooth list.
- Please click "Soundcore Life Note " or “Soundcore Life Note-L” for pairing, the white light will flash slowly, which means it paired successfully.
- Then there will pop out a screen with “Bluetooth Pairing Request”, just click “Pair” (this step is very important)
Please note, due to the chips platform’s compatibility, in the bluetooth pairing list the Soundcore Life Note is displayed as “connected”, and the Soundcore Life Note-L is displayed as “not connected”. In fact, the earbuds are normally TWS paired to work
If the issue still persists, don’t worry, please don’t hesitate to contact us at firstname.lastname@example.org by detailing your order number and the problem you come across. We will reply you within 24 hours.