Only one soundcore life note connecting

[Dodosaurus]

My headphones (soundcore Life Note) only one pair pops up on the Bluetooth menu.
The one that pops up is the Soundcore Life Note-L, when I connect only the left pair is connected but The right one isnt connected, ive tried reconnecting, forgetting the pair and putting it in the charging case and trying again,
I’ve waited for hours and hours but only the Soundcore Life Note-L pops up.
I really need the right pair to connect also please help me.

[carmelaaachia]

Reset them

Soundcore life note auto connect

We are sorry to hear your headphones are not working properly. According to the information you described, the issue you are experiencing is very unusual. Please try the following steps to see if it helps at all. Forget the pairing record on your device and turn off the Bluetooth on your device Place the earbuds into the charging case and make sure they are being charged. Press and hold the button on both earbuds for 3 seconds. The LED indicators will flash red 3 times and then turn white. Clo…

Note that you do actually only connect from phone to one bud anyway. You connect to the first bud out of the case. You’d NEVER connect to the L and then also try to connect to the other. You can succeed if you keep trying, the two buds then forget each other and act independently and a reset make them remember each other. Never try to connect both buds from phone.