Makes me sad, but TOTALLY true!
Solix C1000 DC plug shuts off automatically
Alrighty … I’ll bring this to engineering. I haven’t heard of this issue yet, so either there’s a hidden solution or … or … well, let’s hope there’s a hidden solution. Please hold.
Anderson port?
The C1000 doesn’t have an Anderson port that I’ve noticed.
That would make the C1000 almost perfect, if it never shut off and it had an high amp Anderson port.
I “think” she meant cigarette port, not anderson port.
A little bit of an update. Without anything plugged in to the car socket, it will shut off repeatedly after 5 hours. However, if you do plug something in the car socket, then it will remain on. I tested this with my camp fridge. It did stay on for 2.5 continuous days. Anker support also informed me that the C1000 has a smart socket function. “The car socket is originally designed to automatically shut off when the power draw is less than 10W for a continuous hour. This is a safety feature to prevent unnecessary power drains. Version 1.3.2 optimized the setting logic for energy-saving mode of the car port to accommodate scenarios of long-term use of low-power devices. The AC outlet has something similar. If nothing is plugged in and the output power is less than 15W, the AC outlets shutoff but if something is plugged in, whether it is on or not, the AC outlet will not shut off.”
So with all of that info, it seems to be operating correctly now. I’m going out camping next weekend to give it a second round of testing though. Once that’s goes off without issue, I’ll be happy, ha.
I did! I have since learned they are not - DEFINITELY NOT - the same thing.
My thinking error – my comment has since been edited with the correction.
Just to clarify, is Version 1.3.2 fixing this issue? I’m trying to decide if I want to buy the C1000 or a F1200 for Black Friday, but if the cigarette port keeps timing out I may have to go with another brand. Is there a work-around to keep this port on for a 12v fridge? Like if I have some other device that plugs into the USB or USB-C ports that pulls power every once and a while? Thanks
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On my C1000, version 1.3.2 will leave the DC port on for just under 24 hours while running my ARB fridge. I have to go to the DC drop down tab and scroll down to 23hr and reset it. So…it stays on longer but it still is not “Always On”.
Of all the solar generators on the market, and in my camping closet, the C1000 is the least desirable for camping for me.
I really don’t think it’s designed for us campers that use numerous 12volt appliances.
Ecoflow, Pecron 1500 LFP are in a whole other league, C1000 doesn’t even come close.
Does anyone know if this 1.3.2 optimized logic for approx. 24 hours before the DC plug shuts off also applies to the Solix F1200 model or is this just for the C1000? Thanks
I FINALLY spoke with customer support about this in depth. I’m sending my power station back for a quick replacement: I have been told by a tech that the issue is an early model release issue that can’t be fixed with firmware upgrades. It took some pressing for the phone agent to get in touch with the engineers. I just said this heavy doorstop needs to be returned if it can’t keep my DC cooler powered on, which is the priority of these power stations. Sounds like those of us who ordered within the first few weeks or so, got an alpha version that the firmware can’t fix, versus those who had success after firmware update.
I’m fairly sure that I was one of the first orders on 9/26. As a matter of fact, I waited until midnight because Anker had a special release countdown on their website on 9/25. Turned out the countdown was bullshit accident code, and the c1000 wasn’t actually avail for purchase until 9a the following day. Pretty annoying for a guy who falls asleep at 9p, haha. I’d love to know if anyone else was there with me, lol.
I am shipping it only a few hours away to Ontario, California, so hopefully I’ll get the replacement soon and have good news for everyone here. I wasn’t given any guarantee, but it seems legit. Just hate how these forums are left on purgatory when an engineer has a solution.
Anker, if you’re reading, your web site never works, lol. I gave an agent a lot of shit about that bogus countdown, but that was just my first laughing stock issue with Anker. Y’all might wanna jump in these forums and on Reddit take a look around, it’s kind of emabarrassing. Fix your help chat and your help phone number. Maybe consider a different holding song than that aggressive version of “Tuesdays Gone” by Lynyrd Skynyrd 
I received my new C1000, updated the firmware and have tested the DC plug. It’s been on for 2 days now, with the timer set to never.
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Hi.
I’ve been having the same issue with my Anker C1000 which lead me to find this post online and speaking with Anker customer services.
but… I may have just found the issue I was having.
My fridge would always cut out after a couple hours and was getting very frustrating.
For me it seems the issue was with my 12v fridge . It has a setting that cuts the fridge off if the battery voltage gets to low. Incase you are using the cars starting battery
High -11.8v
Mid -11.4v
Low - 10.1v
I had my fridge set on the highest setting and the fridge would not run for long.
I have now set it to the lowest setting and have managed to keep the fridge running for about 15 hours and hopefully this has sorted it.
A low voltage setting on the ARB fridge has been available since they first came out years ago. My fridge has always been set to the lowest setting.
That had nothing to do with the issues on my C1000.
Voltage setting on my Dometic didn’t help anything previously, and that still shouldn’t shut off the DC plug to a power station. Engineer I spoke with said mine was specifically an issue with the first batch release.
My new battery has now been powering my fridge for almost 2 weeks.
The new unit arrived within 3 days from shipping the older one, although I’m in SoCal where their facility is located.
I’ve been having a similar issue with a Makita fridge (European plug) on the 220V plug. After about a month of back and forth with the support (which is excellent, BTW!) , we finally found the culprit:
The 220V sockets have a mechanical plug detection mechanism inside them. It is probably meant to save energy and shut off the inverter when nothing is really plugged in. In my case, the socket itself was slightly pushing the plug out as if it was pressed by a spring inside. It’s likely because the socket is brand new and it will loosen up in time but also because the Makita plug doesn’t have grounding or protection, it’s a bit flimsy.
I thought I’d add my experience here in case others are experiencing similar issues!
Just thought I would share an update on my C1000 and my fridge since changing the settings on the fridge and it continues to work well… the only issue I do come across is if I don’t set the fridge to run at a low enough temperature while the nights are cold and the fridge sits at the required temperature and not using 12vdc power the c1000 will power off the 12v plug but this takes somewhere between 5 and 10 hours of the fridge not pulling any power from the C1000.
It’s not really and issue as it’s cold enough for the fridge to stay cold and come the warmer weather when I do need the fridge to keep stuff cold the fridge will kick in alot more so stopping the C1000 from turning off the 12v plug
Just got mine, shows no firmware update. Have same problem. My fridge runs off this port. Gonna be an issue. Guess I’m going back to the ecoflow 🤷
Just frustrating that setting the unit to never timeout and the car socket to never shut off doesn’t actually mean never 