No power on. not working at all

Hello, I bought an Anker Soundcore Mini a few months ago and been really happy with it’s quality and sound.
One day, it suddenly stopped working. There’s no sound at all.I turn on the speaker again and nothing.No sound or pairing through bluetooth, no sound connecting it through cable or fm radio.
Is there any way to reset the speaker?
the soundcore was good but suddenly it stops


Hi @iraisul014 , if you hold the mode button for 3 seconds this should reset the speaker. If audio still fails to work after this I would suggest you reach out to with your issue, serial & purchase date, mentioning the troubleshooting steps you’ve taken so far.

Your still within your warranty for Anker’s first rate support :slight_smile:


I had mailed the support. but i don’t get any feedback

and my soundcore isn’t responding. its just off.

They sometimes get heavy periods of queries, so it can take a few days for a response…more so if sent over the weekend when support is not in the office…

Are you getting any lights on the device when pressing the power button, as your original post mentioned when you ‘next turned on the speaker not getting sound or pairing’?

If your not getting any power either, try charging the speaker with a different cable and charger while awaiting a response from the support team…

no response when i turn it on.
there is only a white light turn on when i put it on charge

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it makes me totally sad

As @ndalby mentioned try to use a different cable and plug to charge it. Let it charge for at least 3 to 4 hours, then try turning it on while it’s still plugged In and see what happens

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As the other mentioned they do a get a little busy at times. I’ve had nothing but good experiences with @AnkerSupport. They will get back to you as soon as they can.

actually i have mailed support 2 days ago. but i don’t get any next step or doesn’t hear anything what to do next.
that’s not good i think.
and i contract to the local anker showroom but they said that the don’t accept international warranty. i think it isn’t good

Give support some time, they will respond. Sometimes over the weekend they get a backlog and it may take a bit but they will get back to you.

Let support having a rest too over the weekend. :yum:
They will answer you, surely!

Dear @iraisul014

This is Anker Customer Service Team. We are so sorry to hear you are having a issue with your Soundcore mini speaker

Regarding the issue you mentioned, please try following tips to see if any help:

  • Confirm the speaker is fully charged
  • Reset the speaker by pressing and holding the Mode button for 3 seconds
  • Clear that speaker from your Bluetooth’s memory,then test it again
  • Try using an aux audio cable to see if sound comes out

If the issue persists, please contact us at "" for further assistance.

Hope it helps. Have a wonderful day!

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Hi there, my soundcore mini fell from table while playing music today and the bass or subwoofer stop working, only single speaker playing… Pls help. Thanks

Seems there is no more help and even no warranty.
Broken item.

Alright sir, but how much can I get another one…

Oh God I have the same problem, It only turns on when I charge it and I can only play music when I charge it.

This is a pity for speakers. I have the same problem.

If your pc makes a sound when connecting your speaker then it means there is hope to fix it. You need to search the firmware for your speaker, don’t download it if it’s not for your speaker. My speaker stopped working after installing the wrong firmware. The right firmware was nowhere to be found on the official website of the speaker! But if you search your speaker and firmware upgrade on Youtube you will probably just like me the right firmware and fix your speaker using the firmware installer and the right firmware.