I had to restart home base during setup and run through setup 2-3 times. I believe it gets an update first and interrupts the setup process. I also deleted and reinstalled app and let homebase sit for 15 min after rebooting it before trying again. I could be wrong but it’s what I did
Also, the cams don’t use your wifi network to connect to homebase, they use a proprietary low energy wifi directly to homebase to save battery juice.
Homebase seems to reboot after firmware updates in middle of night sometimes and says welcome to eufy security when booting back up
what is your firmware version on homebase?
in app go to my devices -> homebase ->device info -> software version
Thanks for the info @bill_rae. I’ve not actually been able to get as far as pairing my Home Base with the App. So I can’t tell what firmware version its on.
ahh ok, hopefully they answer you today
So after try umph times. This is what I did and it is up and running. I would setup as the instructions says, the HomeBase says connected, then you would put in a name for your homebase. This is where it just shows the “confirm” button grayed out. I closed the app (I am using an iPhone). Went back into it and it showed the HomeBase was actually added, I then added the camera and that too was added. Seems to be working very good, I like it.
The video timing is short, I was reading you can select from 5 to 300 seconds for recording but I haven’t found where to make the change.
I mounted my camera on a tree facing my home. I like the speaker and mic feature works good, a little delay I guess that would be expected. Video quality is good.
I just would like to know about accessing past videos and if I can setup the camera so I can view it with Blue Iris.
Hope this helps, and it you guys/gals have any input let me know as well.
Hi @ExpressNV glad to hear that you made some progress. I’ve been going crazy trying different things to get my HomeBase paired. I’ve gone so far as to try it at work (different WiFi router etc.). With no luck! 
I actually heard back from support, but have nothing new to say. They basically asked what phone I was using and what the app version number was, as well as the serial number of the Homebase. Haven’t heard anything since then.
From what I’ve gathered both here and on the Kickstarter, the white light should not be blinking. As for why it’s blinking is open to debate. Either it’s installing an update, it’s trying to connect to a camera, or something else entirely. How you can tell what it is doing and when it is finished is undetermined.
Again, Eufy should really include some better instructions on how to setup and troubleshoot their app and their equipment. It’s all guesswork and at the rate they’re going, it’ll be days before we get anything that even resembles a solution. With a holiday coming up, I probably shouldn’t expect to use the equipment I paid for until December.
Yay! I spoke with Ashley in Customer Support. I must say that Anker/Eufy have some of the best support I’ve experienced. While my problem isn’t solved yet, at least we’re digging deeper into what may be causing it. It may be because of Geo-Location, which goes back to one of my comments where I said that it may be with the Eufy cloud system. Looking forward to hearing back from the engineering team. Thanks Ashley.
amm, if you cancel or close the Eufy Security App, and open back up it doesn’t show the Homebase has been added? At what point are you stuck?
When I first turn on the HomeBase the light was red once I opened the app and pressed the Sync Button it did say it was found my problem was the “confirm” option after trying to give a name.
Hi @ExpressNV I can’t even get to the point to fully add the HomeBase to the app. So the app detects that a HomeBase is on the network, but when it goes to add it, it throws the error. 
@Peaden I have the exact same issue. Flashing white light and the app can’t find the homebase. I also sent support a message, but have yet to hear back. Hopefully we can get this resolved soon!
Also someone in a comment on kickstarter had mentioned something about only getting it to work on 2.4GHz wifi, but that makes absolutely no sense considering that the homebase is wired. I tried it out of desperation and had no luck.
Good news! I was able to get my Homebase to connect to my phone. I did the opposite of what everyone was suggesting and switched my phone to connect to my 5G wifi. When I tried syncing this time, it connected almost immediately. It makes absolutely no sense since the Homebase is connecting via a LAN connection and should be able to communicate regardless, but it worked. Maybe I got lucky and whatever update finally finished.
I’m using a Samsung Galaxy S8 for whatever that’s worth.
The white light stops blinking once it connects.
@amm Please uninstall and clean the stuff left behind by the app, after that reset the device and install the application back on. Then, please follow the steps to connect the home base to your router with the network cable to see how it works. For a better experience, please emails us @support@eufylife.com so that we can further assist you.
Thanks @AnkerSupport I have Case # 80155153 opened, and am passing information back to your team, and doing the steps requested. Thanks.
I just received an email as I am sure other backers have as well. That a new “fix” will be available no later than November 22nd as per the email. I always side with caution and would wait a little bit before installing the update right away. You just never know, yes it may fix a few of the things but worst case can make something worst. Keep fingers crossed. For me it is working and seems fine yes it could use some tweaks and give us a little more control of the software. We shall see what they come up with. Good Luck.
Just got mine today and was excited to set it up. But I ran into the exact same issue, can’t get the app to detect the homebase.
Same problem here too. Will keep checking this thread. Excited to see what this thing can do!
Okay now since yesterday nothing is recording now. I am able to check on the live cam and all but no recording now. 
come on guys. What now?
