@Amit_Mhaskar1, sorry to hear your Robovac can't go back to the charging base when in low battery status. Please be assured that we always stand behind our products and we are happy to assist you with an exchange if the problem turns out to be with it.
Could you please help us check the following solutions at first?
- Ensure that the RoboVac and the charging base are in the same room, and the base is not on a dark-colored surface or high-pile carpet.
- Make sure to install the charging base in a proper location. There are no obstacles within 1m/3ft to the right and left side and 2m/6ft from the front.
- Make sure the chargings pins on both the charging base and bottom of the machine are clean.
If the RoboVac often gets stuck at a certain place causing it fails to return, please let us know.
Meanwhile, would you please run a simple test? Put the RoboVac right in front of / facing the charging base within 6 feet away, and press the home button on the remote.
If it cannot return in this way, it is possible a quality issue. We've never had this issue before, so please contact us via
email@example.com, and we will help you exchange it once we confirmed the issue and your order detail.
We appreciate your time and looking forward to your reply!