Just putting this up here for anyone wanting to spend money on a Eufy.
I purchased one 18 months ago and it has gone faulty.
The company provide NO SUPPORT after the 12 month warranty period, NO SPARES are available and NO REPAIR facilities are provided by the manufacturer. They just offered me a 15% discount off if I was foolish enough to waste more money on another product which is unsupportable after the warranty period expires.
I could not recommend this product.
This was their response after many emails and refusing to repair…
Thank you for your reply.
Sincerely sorry for the situation. If we can repair the vacuum, we would try to do it but so sorry to say that our company doesn’t have a product maintenance center at present, so we cannot repair it by ourselves. We always make efforts to improve our service, so we have forwarded your experience to our team and hope we’ll have our own product repairing center in the future.
In order to avoid any discrepancies in assisting our customers, we cannot send a replacement or issue a refund based on our policy. However, we do understand your frustration in this situation, so I would like to make it an exception to offer you 15% off discount if you are interested in purchasing a new RoboVac once we confirm your order information. Please send us a screenshot of your original order details which contains your order#; simply make another order and email me the new order number. Once the order has gone through, I can issue 15% back in the same way your order was put in.
I apologize for all the inconvenience and please do let me know if there is anything else I could help with.
Reference Ticket#68826433 if contacting a CSR