my emails To: support@anker.com , service@soundcore.com:
On Sunday, December 22, 2019, 08:51:53 PM EST, Xxx<…> wrote:
hi there. I purchased 13 of your products as holiday gifts.
9 Spirit Pro GVA
2 Sound Budds
2 Liberty.
I charged spirit Pro GVA a few days ago and used it for a few minutes the same day. Today I tried to use it, it lasted a few minutes. I plugged in the charger, steady red came on for about 5 minutes and went off, no blue light. This set would not power on any longer. I tried charging again, same deal - red for a few minutes and then no light and it doesn’t work.
If this is a known defect (according to google search it is…), not a software glitch which can be flashed… I’m afraid to give these out as gifts… So, what do I do with these?
If it is a known defect which affects only certain units and you know how to identify the affected units, let me know. If this defect affects all units, I’d like to know my replacement options with the new and improved units… The only thing is - i’d like to get the replacements THIS YEAR, so i can give them out as gifts… I can’t be giving out defective products.
info from the box
848061023251 (upc)
A3404ZF1 AC3
I’d appreciate a call back (xxx) xxx - xxxx
thanks.
On Sunday, December 22, 2019, 09:16:13 PM EST, Xxx<…> wrote:
update - it starts working if I reset it ( ‘Play’ and ‘+’ buttons simultaneously for 5 seconds (while charging)), but not for long, maybe 30min or so and then it dies again
When I reset it again, it works and shows battery at 90%. So the battery is not an issue, unless it’s not being reported correctly
Something is triggering this device to stop working and needing reset.
Please let me know if there’s a solution to this, doing resets (and pairs) every 30min or so is not something anyone is willing to do. I’d like to use this product for phone calls while driving, resets won’t work for me even if they are needed every 30 hours, not every 30 minutes
If there’s an updated version of the software, please point me to it and instructions.
If there’s an updated version of the devices I purchased with all the issues fixed, please ship them to me