Chaerging the battery

#1

Continuing the discussion from New Power User:

I recently purchased a 26800, its charged the first time, but subsequently it will not accept a charge, any advise?

Ken

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#2

Sorry that you’re having issues with charging. Perhaps try another cable… might just be a faulty cable. And if that doesn’t solve the problem, try charging it in a different location… wall vs computer, etc. If you still can’t get it to charge, contact support@anker.com and they will definitely help you troubleshoot or replace the unit. :slight_smile: Hope that helps.

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#3

Thanks, will do!

#4

Hi, your charger Support 5V and 2/3A Output ?
And which version do you have?
PowerCore+ 26800 PD Input: 5V 3A / 9V 3A
PowerCore+ 26800mAh Input: 5V 2A / 9V 2A
PowerCore 26800 Input : 5V 4A / 5V 2A per Port

IMG_20171118_224133.png1080×666 137 KB

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#5

26800 mAh/96.48Wh

#6

All have the same mAh and Wh number . The exact description will help.

#7

Its certainly possible that I do not understand how to describe it to you. The guide that came with the battery lists the exact same specifications the you show in the box.

#8

Okay, then you have two charger Inputs.
Try 2 chargers at the same time with 5V / 2A at both charger.
If that not help, then contact the anker Support.
Hope this help you :thumbsup:

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#9

I’ve changed cables, where I plug it in and even the unit I plug it into, we’ll see what happens.

Thanks all for taking the time to reach out.

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#10

I had a similar problem with my PowerCore II 20000. I was trying to charge it with a 1A apple charger and it wouldn’t work.

I have since switched to an Anker 2-port wall charger at 2.4A and it charges properly now.

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#11

You should definetely try with another charger.

#12

hi everyone… just got the 10400 power core should i wait until its empty so i can recharge it ? or should i give it a full charge before i use it ?

#13

Hi @Anas_Sherif,
You can charge it full now. Anker’s batteries do not have a memory effect, so you may charge them whenever convenient. If you plan to store the battery for an extended period, it’s best to leave it at about a 60% charge. Also, try not to leave the battery totally discharged (0%) for extended periods.

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