cannot activate wi fi

[chrisyork]

I am trying to set the WiFi up on the homebase 2. I have connected using the Ethernet cable and have successfully setup the WiFi. When I remove the Ethernet cable and the power cable and reconnect the power cable the notification light on the front of the homebase stays red and does not change to blue.
Any advise would be appreciated

[Tank]

Wifi only supports 2.4 Ghz so make sure thats what you setup. Also you have to make sure to select wifi in the app for the homebase

[chrisyork]

I have setup the homebase connecting to the 2.4Ghz band on the router and set the app to WiFi.
The annoying thing is that while it is connected by ethernet it works fine and I can pull the cable out and it will connect via WiFi but as soon as I unplug it and move it to my preferred location it will not reconnect.

[Tank]

Give it some time to establish its connection and make sure the app is set for wifi connection as seen below. I have seen users setup wifi, but fail to make sure the app knows its connected via wifi.

[chrisyork]

Thanks for the reply, I have done all of what you suggest but I still end up with a timed out/ failure to connect to WiFi message on my phone.

[professor]

Nose around in router Wifi encryption settings, you need to have WPA/WPA2 both enabled. I don’t think the router can handle certain combination of encryption.

Also need the password to have no special characters, no spacers, just letters numbers.

[chrisyork]

I have checked and double checked all the settings and encryption in the router (Asus RT-AC88U) and everything is as it should be WPA2- Personal/AES, 20/40Mhz, password is one capital and numbers only.

[professor]

Is WPA (not WPA2) enabled?

I know this is from an entirely different product but it illustrates why look at your encryption and firewall.

Nebula Capsule Max unable to connect to wifi

So Nebula needs WPA TKIP. So probably WPA2 was the issue. WPA2 standard encryption is AES so you had that right. Implies this Nebula cannot do WPA2 so had to be WPA TKIP. That should really be documented. Suggestion is do the honourable thing and tell Nebula support so they know for the next user, as you just wasted hours trial and error and root cause elimination. Glad between us you figured it out. Look to the lower right of this post and click the solution box. …

[professor]

WIFI not working with EUFY Home Base

For anyone struggling for hours with this I found that Eufy Homebase 2 does not work over Wifi if your SSID contains an underscore (_). It probably also doesn’t work with SSIDs containing other non-alphanumeric characters either. I tested this by setting up 2 identically configured SSIDs on my network: One with an underscore One without an underscore After entering the password for each network, and then disconnecting the ethernet cable, the Homebase speaker says “Switching from ethernet to w…

SSID doesn’t have underscore?