Anker soundcore 2 dead after firmware update

My anker soundcore 2 works perfectly fine for almost 5 months but today when i try to update the firmware and connect to my computer and follow all the instruction to connect like holding volume down key with play button simultaneously. After i choose the firmware file(for soundcore 2 latest update) it shows incompatible with your device and from that on speaker is completely dead can’t turn on no indication for charging. Please help!!!

This is a task for the support here.
If possible add a video and show what is going one.

support@anker.com

Have you tried to install the firmware again and reset the speaker before doing so?

(Do a soft reset: Pressing the power button and hold it for a few seconds.
Hard reset: Pressing the power button and the bass up.)

1 Like

RIP soundcore 2
Time for Rave :joy:

Try holding down the power button for 10 seconds to get out of firmware mode. If that still doesn’t work, please reach out to support@anker.com