So let see if I can help lay out the communities for you as I have seen them in order to help Juliette decide on what is needed
My overall view is that either is acceptable depending on the support that can be given.
I do agree on the point of the above with no admin support is a fail but it is more that that. Admin support should have at least some interaction to stimulate the site from being stagnant (ie can have just community activities, to give info, directing members to and from other social media of Anker or other Anker brands as needed).
It may seem silly but I think you can be stagnant even with admin support as well. ( I mean on the soundcore site several products came out but unless a member did not mention it or knew it was coming from other sources of info, it may not have been known there was a new product was released.
If Juliette do not know each community has community mods who are community members who help moderate the sites. @ndalby is one on Anker and I am one on soundcore. We help on site issues such as merging threads, flagged post n such. This help admins to do their other duties such as info of new product and to guide folks to and from social and community (or at least is my thoughts as social media seems bigger roll in media)
With that said you have the following member mods… 2 for Anker, 2 for soundcore ( me but the other mod basically stopped the community) and 3 for eufy security communities)
With no admin then it left community mods manning the store for you all. It is not bad unless a community has issues and needed someone to relay issues or have relayed information of issues and needed some support to resolve those issue but can not due to a lack of admin support.
Thoughts of each community and current status…
Anker … Never had an issue with it. It is set up pretty decently. I believe from past comments that some would like a gallery section that soundcore and eufy securities has. (soundcore was removed due to leaderboard issues)
Soundcore… it had a strong start with a leaderboard and a big contest and on boarding several Anker members jointed and had their levels transferred (except for mine which had an issue). Leadboard gave the top 10 prizes and and coupons in lowering levels for the other 90 in the top 100 for the 1stt month.
The leaderboard concept was kept and it continued to show issues as time went on. At first the leaderboard concept eliminated the gallery due to points for folks submitting same pics different angles, then over use of off topic caused a reduced conversation topics, and toward the end of the use of the leaderboard conflict from members as admin support was minimal.
As issues rose it ultimately lead to no leaderboard being used as admin support had decreased during the same time.
I feel that with soundcore successful at community launch lead to Eufy securities being launched soon after. I think it was launched too soon. I think Eufy lacked a solid project development and seemed blended from the other two communities.
Nothing against who did it but I think they may have lacked the time to develop it. (example their points were a blended of points structure of Anker community and naming their other points notes which was a soundcore points structure) Eufy community has recently in the last several months has redone the site (which I feel is way more awful now than what it was initially)
For keeping them separate
Soundcore is big enough to keep separate but it needs better admin interaction than a status quo with no leaderboard (which caused more harm than good)
Eufy security … I am not sure now… Overall it is big enough to be separate and it seems several do use it to help figure out their issues on their cams
Why to bring to one
Overall one community would allow admins to have with additional material to provide info on or to do other activities such as contest or to just provide info on products.
( I do know that for a previous contest on Eufy they gave 5 locks that was like a thousand for all after it was all said and done. One community may help for not to have an expanded budget for a contest (ie a bigger budget for a contest may end up meaning less interactions on community.
Communities together means that there is more info to report on for info over several brands vs less info on brand due to products are dispersed
Complications if it came back to 1 community
Since you had 7 community mods over 3 communities, you will need to keep the 2 Anker mods (and let the other know they will be returned to member status). You can the evaluate if there is a need for more than the two (since the other two communities had gotten larger) and pick anew or from one of the past mods. Since the two mods were here before the expanded communities, it may be that 2 are the only ones you will need when they all come back.
Comments and thread.
Do not think you can pull all of the info from the other communities as it would be a logistical nightmare.
I mean several members are members of all three sites and I think to try to match all of that would cause more trouble than it is worth or are only members of one community and not the Anker community.
Example- I am level 16 on soundcore, 9 on Anker and 5 on eufy. Although when we went from Anker to soundcore most folks got their levels moved from Anker to soundcore community except me and I had to re-level. Now it would be trying to add 2 communities to one and then potentially merging those accounts back to one.
I do know on soundcore community that there may be several fake accounts being created. As a new month comes you can see names with just numbers and that seems to be done a lot and reported… I am not sure if I would want to bring some of those over (just saying)
- Points and notes
Eufy has no points as they quit it.
Soundcore has points and notes. The notes are similar to bucks on Anker. Several members can earn notes to cash in for coupons. Coupons can range from 5 dollars off up to 100 dollars off an item. If it does goes back to one, you may need to do a time period to where folks can cash in their notes as some had a decent amount still saved.