The incompatibility is due to a charging system updating issue on the PowerCore 10000 PD. The updated version has the same construction/buliding as the old version(no particular components changed) but just a system update.
The old version of the PowerCore 10000 PD still can be charged by other Anker USB-C PD wall charges such as below ones:
PowerPort Speed 1 USB-C
PowerPort Speed+ Duo
Therefore, we make the running change on the new version of the PowerCore 10000 PD to have the old one still available on Amazon.
The incompatibility also applies to the Anker PowerPort PD 2 and Anker PowerPort PD 1 as advertised in the product description of the PowerCore 10000 PD on Amazon.
So if you have ordered the PowerCore 10000 PD along with these three Anker wall chargers, you can return the Anker wall chargers to Amazon and order the recommended wall charger to get this fixed. You are always welcome to email email@example.com for help if you have further concerns.