I recently purchased a pair of Soundcore Liberty Air 2 earbuds and they have been working fine but today the right earbud has stopped working. It does not appear on my phone on Bluetooth so I can not pair my phone with it. Only Soundcore Liberty Air 2-L appears. I have tried resetting both earbuds several times but nothing worked.
We are sorry to hear your headphones are not working properly.
According to the information you described, the issue you are experiencing is very unusual. Please try the following steps to see if it helps at all.
- Firstly try to forget the pairing records(both Liberty Air 2 and Liberty Air 2 L) on your device and turn off the Bluetooth.
- Reset the earbuds per the steps below. After the reset, you will see the white light flashes quickly on the one earbud and the light flashes slowly on the other side, which means they pair together.
–Place the earbuds back into the charging case and keep the case open.
–Tap and hold the button at the back of the case for 10 seconds until both earbuds’ LED lights flash red 3 times.
- Turn on the Bluetooth again and search for Liberty Air 2 and pair.
When there is a pop-up window for you to confirm pairing. Select “pair”. If you select “cancel” accidentally, you need to delete the earbuds from the device’s Bluetooth history and re-pair the earbuds.
If the issue still persists, don’t worry, please don’t hesitate to contact us at firstname.lastname@example.org by detailing your order number and the problem you come across. We will reply to you within 24 hours.
I also have the same problem here in Chile. IT’S NOT UNUSUAL
I bought mine June 2020…worked fine for about 2.5 months, but past few weeks having the SAME PROBLEM. I have done steps 1, 2, and 3 over 10 times now and it STILL won’t pair both earbuds at the same time.
I’m having the same issue. Tried everything, still couldn’t get it to work. This is getting really frustrating.
Edit: Same story as Hans. Bought it about 2 months ago, now having issues with the RIGHT earbud not being visible on bluetooth on my phone, but it does turn on and off with that sound “Battery High”, etc.
I did as suggested several times and it is not working. Right earphone does not turns on. The suggestion is on the manual, so nothing new. Do you have another solution or this earphones are simple flaw
I just bought liberty air 2 … right ear is not working not even the lights is flashing… seems like everyone has same issue.so annoying.what should i do??
I just got Air 2 and working no problems.
@aflha Have you removed any plastics covering the contacts (if present) and made sure the earbuds have had a full charge prior to use?
You could also try a reset of the buds following the video on Anker’s YouTube channel
I was having the same problem. I usually use them with an older iPhone but when I tried it with an iPhone 11 there was no problem
Hei, I also don’t get the right earbud to play audio while I can use it with touch functions to adjust volumes etc. I guess this means that it pairs somehow. I have followed the instruction for resetting the buds several times. Both buds are registered as BT devices, one as active and one as deactivated. However, they both blink in the same manner. It seems something is preventing the right bud to play audio. Same issue on my Iphone and Surface tablet… Has anyone gotten further on this issue?
Exactly same problem with me. I have iPhone 12 mini. Earlier It was working perfectly, now sound is not coming from right side but controls work
For what it’s worth: I’ve had this problem as well, and I noticed, while attempting to reset the earbuds, that the right earbud wasn’t flashing as described. I noticed also that when opening and closing the case, the left earbud would flash white, while the right earbud would flash not at all, or a faint red.
Reseating the right earbud in the case - basically jiggling it around a bit - made the problem go away. I suspect the right earbud isn’t making contact 100% of the time when it’s in the case.
Hope this helps someone.
these are a complete piece of junk. some days the left one worked, some days the right, some days neither , once in a blue moon both. they required resetting/re-pairing EVERY SINGLE DAY. anker’s suggestion was to use with someone else’s phone. I finally forced them to refund me.
Same problem for me and got them today… completely disappointed…nothing works … if its this hard to simply get them to play at the same time I may have to refund these…Someone help please!!
This does not work
After multiple resets still no success…
Time to contact support and either get your money back or a different pair
Same issue here. I have had the earbuds for a few months now. This is the second time this has happened. It seems to coincide with updates in my OS (using a Mac)?
If there is a link with software, is there any way you can, like, be ahead of the curve when large software manufacturers (iOS, Android, Microsoft) are rolling out or planning updates and prevent this from happening? It makes the earbuds useless to me for a while and seriously making me regret buying them in the first place. I expected it to make my life easier, not harder.
Hey there everyone,
HAD THE SAME ISSUE, SOLVED MINE HERE IS HOW:
(I’ve highlighted some of the steps in bold since these steps are crucial)
Go to your bluetooth device list on your phone, Mac ,PC and remove/delete the “Liberty Air 2” and "Liberty Air 2 -L form the list and turn off your bluetooth connection.
Put back the headphones in the case and don’t close the case.
Hold the battery checker/reset button at the bottom of the case for 10 seconds (DON’T let go when you see white lights flashing on the resting headphones)
Let go of the button once you see RED lights flashing on the resting headphones THREE TIMES. Once you let go you should see a steady white light on the left headphone and flashing white light on the right headphone.
Close the case for 2-3 seconds and reopen it.
Go back to your device’s bluetooth list and only pair “Liberty Air 2” this time.
Once paired successfully you should be good to go with sound on both of the headphones!
If this doesn’t solve your issue after a couple of try, see if restarting your device(s) and repeating the process makes any difference.
Hope it helps!