I recently purchased a pair of Soundcore Liberty Air 2 earbuds and they have been working fine but today the right earbud has stopped working. It does not appear on my phone on Bluetooth so I can not pair my phone with it. Only Soundcore Liberty Air 2-L appears. I have tried resetting both earbuds several times but nothing worked.
We are sorry to hear your headphones are not working properly.
According to the information you described, the issue you are experiencing is very unusual. Please try the following steps to see if it helps at all.
- Firstly try to forget the pairing records(both Liberty Air 2 and Liberty Air 2 L) on your device and turn off the Bluetooth.
- Reset the earbuds per the steps below. After the reset, you will see the white light flashes quickly on the one earbud and the light flashes slowly on the other side, which means they pair together.
–Place the earbuds back into the charging case and keep the case open.
–Tap and hold the button at the back of the case for 10 seconds until both earbuds’ LED lights flash red 3 times.
- Turn on the Bluetooth again and search for Liberty Air 2 and pair.
When there is a pop-up window for you to confirm pairing. Select “pair”. If you select “cancel” accidentally, you need to delete the earbuds from the device’s Bluetooth history and re-pair the earbuds.
If the issue still persists, don’t worry, please don’t hesitate to contact us at firstname.lastname@example.org by detailing your order number and the problem you come across. We will reply to you within 24 hours.
I also have the same problem here in Chile. IT’S NOT UNUSUAL
I bought mine June 2020…worked fine for about 2.5 months, but past few weeks having the SAME PROBLEM. I have done steps 1, 2, and 3 over 10 times now and it STILL won’t pair both earbuds at the same time.