Dear Isaac Schloss,
Thanks for contacting us! Your support request ticket number is #9001756.
To improve the quality and efficiency of our customer service team, we will be carrying out a complete system upgrade from Jan. 26th (Thursday) - Feb. 3rd (Friday). Whilst we'll make our best efforts to respond to all messages in a timely fashion, we may be slower than usual for the aforementioned days.
Please accept our sincere apologies for any inconvenience this may has caused. If this is an emergency, resend another email to us mentioning the word "Urgent" as the subject heading or call us at the number listed below.
Thank you for your patience and understanding.
Anker Customer Service
2-1, same day response