So I just bought an entire box of eufy products. 18 in total. Specifically for a smart home series that’s coming up on my tech channel. I bought the stuff in December well in advance of my new place being built so I would be ready.
After trying to connect the homebase 2 for ages, it just wouldn’t work, just like all the countless threads I found online. Now I bought two wireless doorbell sets and they each came with a homebase. So I thought I would try the other one. Same exact issue, it will not be found after scanning the code.
It’s definitely connected to the internet, tried direct to wall, through Orbi router, pressing sync button, nothing.
It can’t be that both homebases have issues can it? So I went to their live chat.
The person was extremely unhelpful. Before even trying to trouble shoot. Just said, oh well looks like your homebase has to be replaced. I explained I had two and what are the odds of both being faulty.
He then asked where I purchased it. I said Amazon US. He then asked where I was living. I said Doha. He immediately said, sorry since you’ve taken your home base out of the US you just lost your warranty. Woah woah woah. I’ve never ever had a company want to quickly just write off a customer like this.
I said guys, I don’t care about a replacement. I want to figure our why this isn’t working. He then basically said that he could not help me. Thanks Evan.
I asked why these devices would not work and if they were georestricted and he said yes.
He said that homebases from the US would not work outside of America.
He then told me to send an email and see if Saudi or the UAE would help me.
Anyway, just a little warning for you all. If you buy a eufy product from Amazon and live internationally. Eufy won’t help and your product won’t work.