Video Doorbell 2K Wired - WiFi Connection Incorrect Password

Keep getting incorrect password during initial setup. Selected wifi has strong signal & I am able to log into selected wifi from same phone. Confirmed password in router admin view.

Network is 2.5, WPA-PSK

Have 2 other 5.0 networks, same issue, I can log into each but not from initial setup. Same msg incorrect password. Doorbell is flashing Red

Tried hard reset as suggested.

Voltage is 18v.

Is the SSID dual band so both 2.4GHz and 5GHz? Some devices have issues with dual band networks.