Hello, and thanks for reading me;
My darling and I just received this Robovac 11s.
The return coupon is ready : First time we charge it, solid red + 5 beeps repeating 3 times, then silent during 1 minute, it starts again. After a few times ,it stops but red light remains.
We tried it anyway : it functions. But after returning base, and charging 1-2 hours, it starts again.
Any help ?
Thanks.
Thibaut
Unboxing Robovac 11S : 5 beeps 3 times during first charge
1 Like
Below are the Meanings of Indicators:
Off: No indicator
Breathing orange: Charging
Solid blue: Standby / Cleaning / Fully charged
Solid orange: Low power and returning to charging base
Flashing / Solid red + Beeping: RoboVac has an error (this is your case - error) .
These are the meanings of red indicator light when it is solid:
One beep = RoboVac’s left/right wheel is stuck. Turn off RoboVac and remove any hair or debris from the left/right wheel.
Two beeps = RoboVac’s side brush is stuck. Turn off RoboVac and remove any hair or debris from the side brush.
Three beeps = RoboVac’s suction fan is stuck. Turn off RoboVac, then remove and empty the dust collector. Make sure the suction inlet is not blocked by any hair or debris.
Four beeps = RoboVac’s rolling brush is stuck. Turn off RoboVac and remove any hair or debris from the rolling brush.
Since this is a brand new Robovac 11s - i would suggest you fully charge it for at least 5 hrs before using it. Mostly it is case of battery not fully charged.
Also contact eufy customer service team via:
Email: support@eufylife.com
Livechat: www.eufylife.com
EufyHome app－>Help－>Contact Us－>Feedback/Chat/Call us
2 Likes
I have already read the notice, but you haven’t read my message, or you’re just a bot.
" Flashing / Solid red + Beeping: RoboVac has an error (this is your case - error)" => where is the meaning of the 5 beeps i mentionned ?
"
Since this is a brand new Robovac 11s - i would suggest you fully charge it for at least 5 hrs before using it." => oh, Great ! That’s exactly what i was doing when the error happened, as mentionned in the message
The robot will go back and i will chose a better brand. The video of the error + your wonderful help will goes on YouTube.
Next.
1 Like
May be removing the battery will reset the error, but I wouldn’t suggest that.
Eufy Support is the way to go, reach out to Eufy Support support@eufylife.com and you should hear back from the support on next steps.
One other option is - if you bought it from Amazon, contact them for a replacement,
Electronics tend to have these issues, reaching out to support to get them resolved is right approach, always!
Thanks for your reply,
I’ll ask for a new one after sending back this one, i understand that it can happends to electronics.
Have a nice day