Troubleshooting Configurator for 5000 DPI Gaming Mouse

#1

I recently had to re-install my Win10 OS and consequently needed to reinstall the Gaming Mouse Driver/Software from Anker’s Documents/Drivers page. The mouse works as is, and the software installed without issue, however any changes made to button configurations or color schemes will show correctly in the UI, but will not be applied to the actual mouse. Fully uninstalling, restarting, and re-installing has had no effect; as well as unplugging the mouse and switching USB ports. I’m kind of at a loss as to why this is occurring if anyone else has some ideas.

#2

Does right-clicking on the program’s icon (before you launch it) and selecting “Run as administrator” make any difference?

#3

Unfortunately no, it doesn’t make any difference. This is already an administrator account, but I also tried both right-clicking “Run as administrator” and also checking “Run this program as an administrator” under Compatibility in the program’s Properties.

#4

Which version of Windows 10 are you on?

Also Check if USB mouse enabled or disabled. If your USB mouse is disabled, you will need to enable it. Sounds weird, but happened to me, you can enable / disable from Device Manager.

You may also try to update USB drivers from Device Manager. Open the device manager on Windows 10, Expand Universal Serial Bus controllers then right-click the USB device with yellow exclamation and select Update, Windows will then search the latest driver and update. You may have to reboot.

Do let us know if these steps help.

#5

You have really to be sure that driver is not a default one.
It must be the driver of the manufacturer of the inbuilt bluetooth device.

#6

I’m on version 1809 of Win10. I should note that the Configurator worked fine on this same version before I needed to re-install.

I did look in the Device Manager previously and the mouse was properly “enabled” as an HID-compliant mouse. I also didn’t have any entries under Universal Serial Bus controllers (or any other section for that matter) that had the yellow exclamation point warning.

Now here is the really weird thing, just now as I was typing this I thought I’d check out the .ini file to see if it was correctly updating the settings. As a test I changed a couple things under advanced settings and hit “apply”. The .ini didn’t change, but the changes were applied to the mouse and at the same time the commands I’d mapped to the various buttons and also the color magically updated as well. I have no explanation as to what happened, but the configurator seems to be correctly updating to the mouse now.

Thank you all for your suggestions/responses.

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#7

Glad the some of the steps may have helped you, thanks for posting the result!