T8200 Lost the Bluetooth

#1

After 3 month of operation my Eufy Video Doorbell 2K (Wired) will not connect to Bluetooth:

  1. I restarted the device
  2. I did device diagnostics but it will not connect
  3. I pressed the doorbell 5 sec and passed the power test
  4. I removed & replaced the app but no change
#2

I don’t own, but from your list I didn’t see unpair and pair. Uninstall app won’t remove pairing. Settings, bluetooth and forget / unpair. Then begin from scratch.

#3

The eufy video doorbell doesn’t connect to Bluetooth?

#4

Thanks. I don’t see the Eufy 8200 on my Bluetooth LG phone list so I cannot pair it.

#5

Are you sure? On Device Diagnostics you can see it is trying to connect to the Bluetooth

#6

So it’s both bluetooth and not. I don’t own but it’s not making sense.

#7

When you pair a Keyboard to your phone Bluetooth the Keyboard appears on the Bluetooth list. The problem I am having is that my LG G7 phone Bluetooth will not recognize the Eufy 8200 and it will not appear on the phone Bluetooth list.

#8

I don’t the own the product but just from your words I’d suggest restarting your phone.

I realise I am not being helpful, just suggesting common workarounds.

#9

Thank you very much. I did restart the device but the same issue. I think I need to reset the device; however, I should wait to talk to Eufy support.

#10

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I’m not sure what you’re talking about. My doorbell does not try to connect to Bluetooth, nor did I ever connect it to Bluetooth to set it up.

Are you per chance referring to wifi?

#11

I dont own such a bell, but I dont think it’s connected by bt.
Normal WIFI 2,4GHz

#12

I own the doorbell, and you are correct. It’s connected to my 2.4ghz wifi

#13

Sometimes I am correct!

But only sometimes,.
(This is what my wife says) :rofl:

1 Like
#14

As far as I’m aware the doorbell uses your home WIFI connection (2.4Ghz).

Is your phone on the same WIFI network (SSID) and not a 5Ghz variation as many routers provide both capabilities, with phone often preferring to choose the faster of the two as the primary connection…

#15

Thanks everyone for your suggestions…My Eufy video & ring uses WiFi as well as Bluetooth. It is working now after several resets, app uninstall & install. Eufy service answered my questions after 24 hrs, but by then I was able to make it work.

***Update:
Apparently, every time the Bluetooth connection is unpaired for some reason, one needs to go thru the reset steps to re pair it. This is not very smart.