@bushbrother Thanks for the advice. No joy though 
Clicked ‘Next’ and got this:
Synology Surveillance Station and eufycam
Hi, I tried with my Synology NAS, but it is failed all RTSP links copied on my iOS app (after last upgrade): not work.
Apparently a new update will fix this. My cameras are on 1.7.1 and HB on 1.0.6.7. See discussion on here: https://www.facebook.com/groups/1693338864106035
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@Springfield Seems the Synology requires it to be streaming to add, where as QNAP does not need to test the stream to add. Looking on the help page it does say:
“Watch live streaming on the App, so that it wakes up and push stream to NAS.
Then it will pass the Test Connection. If it fails, please trigger the camera again and retry.”
Try doing that using the settings I suggested.
That’s what I did, thanks. No joy.
i can’t add them too…
i hope they can fix the issue (: would be nice to save the eufy cam data on my synology nas
This doesn’t work for me either (Synology NAS).
Looks like there’s a bug!
it does, but you need to trigger the camera’s recording, not livestreaming through the app.
Click on connect and run through the field of view and you will see, it’s connected.
BUT. Without the trigger of a recording, there is no connection to SurveillanceStation. Currently you are ending up with an error message after each recording, stating you lost connection. Else you can not record through surveillance station.
Only if the camera records, you can grab that clip additionally on surveillance station, which is BS.
The camera should be integrated and responsive by NAS and not only the internal 11 second clips…
No, I tried the recording too, but it doesn’t work.
Version 1.1.3_91 of the newly released Eufy app solves the NAS problem. I’ve updated and it’s working now.
@AnkerSupport Mine still keeps disconnecting even after the app update. At first it seemed like you need to keep the app open to avoid them disconnecting, but after more testing it randomly disconnects whether the app is running in the background or not. Have to toggle the RTSP switch off and on to get it to reconnect. I did manage to get both cameras working for a few minutes until they both disconnected. Looks like eufy have made progress, but still some work to do…
yes, same here. It’s not as often as before but still I can’t keep the connection running and the SurveillanceStation is flooded with error messages…simply not acceptable.
Hi, what has an app update to do with a non working stream from the camera to my nas. It has to be solved with a firmware update or am I wrong?
Just bought a Eufy E security kit (with two cameras) and no trouble to include them with Synology NAS (two different models) with rtsp protocol.
Seems that the camera keep streaming the video for more than 2mn when you activate the rtsp protocol with the App. Then you have time to test connection and save the configuration.
Of course after these 2 minutes you get a message that camera has been disconnected, and at each detected movement you have a couple of “connection restored” and “camera disconnected” (or something like that) on Synology.
Activated videostreaming. Still got “camera test failed”. Bought Eufycam partly because of Synology integration. Disappointed! Suggested RTSP name by app doesn’t match RTSP format suggested by Synology. Anyone can help?
I added two cams to my Synology without problems. To get past the live test, I walked in front of the cam holding my laptop and pressing test when I was sure to be in view.
If you want to re-edit and re-test a camera, make sure though to change the Synology generated url (:＃＃＃＃＃＃＃＃@x.x.x.x:554/live0) back to the Eufy url (x.x.x.x/live0) or your Test Connection won’t work.
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hi @eufy_security!
Same here, latest firmware and keeps disconnecting, after adding the camera. I would like to make a big review in Hungary about that, but this really annoying. 
Any beta firmware or something like that?
thats not good. a friend of mine had the same issue.
Any update about that? Still no update or changes. I know its disconnect for battery saveing, but I have a charger, I don’t need to save battery, just always on! Please make it Eufy!