I had a Anker PowerCore Elite 20,000 that I really liked using. Unfortunately on my last trip I noted that the case was severely swollen and not feeling it was safe to transport given I was using mass transportation, I disposed of the item after taking pictures.
I was very disappointed in Anker Support’s response to my ticket asking if I could get some sort of replacement or discount. They said that since it was out of warranty and that I had disposed of it all they could offer was 15% any new item.
I’ll be looking at other brands to see if I can find something that holds up while keeping me safe.
Swollen PowerCore Elite 20,000
Sorry to hear of your issue @purchasing23 however as the item was out of warranty (so 18 months older or more) and could not be returned for them to inspect I don’t really think its unreasonable for a company not to provide a replacement or discount on another item.
If the item could have been returned for them to determine if the issue was due to a manufacturing defect present at the time of purchase, then yes I would agree a replacement or suitable discount (higher than 15%) would have been warranted.
2 Likes
At least they offered you 15% off
I also suffer from the same problem, which is a swelling in the battery, and I do not know why this happened. Is it a manufacturing defect or is it due to the humidity and high temperature in my country, Yemen? I hope that Anker Company will solve this problem and fix the technical defect in its products, especially in this product whose picture is shown above
To contact me
00967776457926
My name: Bassam Alban