Soundcore wakey speaker

#1

Why can’t support with iPhone 11pro max…
During music play not going smooth…

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#2

When you say it’s not smooth, is there any noise or disturbance?

Are you wireless charging iPhone 11 Pro on Wakey while playing music?

Have you tried deleting and re-pairing BT on Wakey?

Try this and let us know.

#3

Try doing a reset on the wakey, or simply turning it off and back on

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#4

Can be bitrate your playing, or format… Aptx etc, if using aux, can be a dirty port not bad cable.

When you say not smooth? Do.you mean music cuts in n out? Or there is interference m

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#5

I’m not charging while playing music
Yes already repairing but still same
Will become cut in and cut out like that…

#6

Alrdy reset but still same…

#7

Yes cut in and cut out… I close all my bluetooth connection… Still same…

#8

Please reach out to Service@Soundcore.com with your purchase proof, it well might be a faulty unit and needs to be analyzed by Soundcore team, and possible RMA

#9

Contact support

#10

Hey @Ivan_Chan
How are you getting on with support?
I have the Wakey too and love it, so It’s a shame to hear you are having/had problems.

#11

I have had this for I believe about 10 months or so. It worked effortlessly with my XR, had a few of the same glitches with the sound, like a CD that had scratches in it. I’ve had my 11 for about 2 months. I had to make it forget the device, unplug it, turn off my phone. Then turn everything back on and re-Bluetooth it. But now that’s not working anymore and it’s not even showing the correct time either and I lost my receipt. I can’t find ANYTHING on line about how to factory rest this thing. Almost $100 for something that won’t even last a year is a LOT of money I am NOT happy.

#12

Did you use the Soundcore app, that seems to be how you are meant to interact, not just settings forget.