This is Anker Customer Service Team.
We are so sorry to hear the issue with your SoundCore Sport XL speaker. To help you resolve this issue,please try following tips to see if any help:
- Confirm the speaker is fully charged
- Reset the speaker by pressing volume“+” " and volume"-"button
- Clear that speaker from your Bluetooth's memory,then test it again
Normally, this speaker can automatically pair with the last device which it has paired, if your speaker had paired with a different Bluetooth device, you should first remove it and then connect them.
Hope it helps. If the issue persists, please contact us at ""firstname.lastname@example.org""for further assistance, we provide 18-month warranty for any quality related issues.
Have a wonderful day!