My bluetooth Anker Soundcore headphones are shutting off periodically. Sometimes it’s every minute, sometimes it’s after 10 minutes. I charged it to 100% and this continues to happen. This is while I am connected to my windows computer on bluetooth.
Soundcore shutting off periodically
Do you get the same behaviour on other devices or just your Windows computer (which would suggest a BT issue within Windows)?
We are sorry to hear your headphones are not working properly. According to the information you described, the issue you are experiencing is very unusual. Please try to reset the earbuds to see if it helps at all.
If the issue still persists, don’t worry, please don’t hesitate to contact us at service@soundcore.com by detailing your order number and the problem you come across. We will reply you within 24 hours.