Soundcore life Q20 not turning on

#21

Thanks you.

#22

I have a problem where my SoundCore Q20 headphones wonā€™t turn on or have any sign of it turning on when I press and hold the power button. Iā€™ve charged it before and Iā€™ve let it do that for a whole day and still, it does the same thing. When I charge it, the red light appears like normal, but when I try to turn it on, itā€™s like I didnā€™t even press a button. Could I please get an answer towards this?

Edit: Iā€™ve even tried to reset it by holding the power and volume up button for 5 seconds and it still acted like I didnā€™t even press a button.

#23

Are the earphones under warranty?
If so you should contact the support.

What about contact spray on / in the on/off button.
May be this could help.
Give it a try.

I remember this because I was successful with our old washer.
Same problem like yours.
Contact spray in /on the on/off button helped.
Its the best way to clean contacts and electrical connections.

#24

Appears dead, youā€™ve tried all weā€™d normally recommend.

Hopefully you bought it in a manner to get warranty. Email service@soundcore.com attach proof of purchase, photos showing not damaged, and description of fault. My last warranty issue I made a video showing me trying to operate it and send link to it. I got a replacement 3 days later.

Normally they ask for unit to be returned but if you can show it is dead then they donā€™t always ask for a return (my last warranty the video showed it clearly dead)

Warranty is 18 months in most countries.

Hopefully you didnā€™t buy from AliExpressā€¦

#25

They sent me 3 different sets and they all had exactly the same problem. Obviously a design flaw. I have given up but would be fascinated if anyone has a solution!

#26

This isnā€™t ā€˜unusualā€™ as they say, itā€™s a design flaw and it will self-fix, the first time this happened after a couple of days my headphones just turned on and then worked fine, but happens still every now and thenā€¦ I doubt Iā€™ll be buying another Anker product but it would be good to work out how to fix the issue. If Anker admitted it was an issue and provided a solution, it would be good for all parties.

1 Like
#27

Thatā€™s software.
A black box.

ones creates an input for a program, doesnā€™t work.
One creates absolutely the same input for a second test, it works.

I donā€™t know any programmer who created a program
which worked perfectly after eliminating the usual syntax errors.

But to say it after working 50 years in the informatics science.
Itā€™s not an ā€œexact scienceā€ :joy:

#28

Thatā€™s only true of stateless software where the only data is the input.

The higher end / newer Soundcore products are stateful, they store previous settings. As such they can be in a different state when receiving the same input.

Complexity causes failure.

#30

Outlining oneā€™s CV doesnā€™t help anyone.

Hereā€™s the solution everyone else, disconnect the Bluetooth and wait for the unit to shutdown on itā€™s own, plug it in and charge, unplug and turn on.

#31

I have exactly the same issue! So frustrating. I purchased these to be noise cancelling and they just wonā€™t turn on. I have sent an email to support but I purchased these a while ago and didnā€™t use them because no travel during pandemic (these are just for the plane, I donā€™t use headphones any other time).

#32

Seems to be a ā€œtotal dischargeā€
No one should do that.

Keep them on the charger for a long time and ā€œprayā€.

#33

The ON/OFF button is in the middle of the Ā± volume. The NC (noise cancellation) may look like the ON button if you donā€™t look close or read instructionsā€¦ My former pair of headphones (JBL) have the ON/OFF button exactly where the NC is located on my pairā€¦

Guess why I ended up here lol, I was clicking on the wrong buttonā€¦
Hope this helps.