Soundcore life Q20 not turning on

#21

Thanks you.

#22

I have a problem where my SoundCore Q20 headphones wonā€™t turn on or have any sign of it turning on when I press and hold the power button. Iā€™ve charged it before and Iā€™ve let it do that for a whole day and still, it does the same thing. When I charge it, the red light appears like normal, but when I try to turn it on, itā€™s like I didnā€™t even press a button. Could I please get an answer towards this?

Edit: Iā€™ve even tried to reset it by holding the power and volume up button for 5 seconds and it still acted like I didnā€™t even press a button.

#23

Are the earphones under warranty?
If so you should contact the support.

What about contact spray on / in the on/off button.
May be this could help.
Give it a try.

I remember this because I was successful with our old washer.
Same problem like yours.
Contact spray in /on the on/off button helped.
Its the best way to clean contacts and electrical connections.

#24

Appears dead, youā€™ve tried all weā€™d normally recommend.

Hopefully you bought it in a manner to get warranty. Email service@soundcore.com attach proof of purchase, photos showing not damaged, and description of fault. My last warranty issue I made a video showing me trying to operate it and send link to it. I got a replacement 3 days later.

Normally they ask for unit to be returned but if you can show it is dead then they donā€™t always ask for a return (my last warranty the video showed it clearly dead)

Warranty is 18 months in most countries.

Hopefully you didnā€™t buy from AliExpressā€¦