Soundcore Liberty Air mic not working

Hey,

I am having a problem with the microphone of Soundcore Liberty Air earphones that I recently purchased. Everything else seems to work just fine but the microphone is not working. During phone calls I can clearly (through the earphones) hear other people speak but they don’t hear me at all. Got the same thing with a different phone as well. Then I tried using a laptop - connected my earphones, heard audio well but when I made a test call in Skype, choosing Liberty Air as the source, no audio comes through the mic. In contrast, my laptop also has a built-in mic which works well, so it’s just the earphone mic apparently. Windows troubleshooting doesn’t find any problems. Is my microphone broken and needs to be replaced or can I fix this issue? Quite frustrating…

Oliver

Sounds like you have tried most troubleshooting tips. You can try to reset them and see if that helps.
If that doesn’t help you will need to contact support and get them replaced.