Soundcore Liberty Air buds not working AT ALL. Brand new out of the box

OK, so I just got the earbuds in the mail today, bought off of TobyDeals and was excited to unbox them and start using them but they are NEVER showing up in the bluetooth settings of ANY device. Tested on my phone, my brother’s s10, my macbook, and the earbuds don’t show up. The bluetooth on the earbuds just doesn’t work. I experimented with the touch controls too, holding down the touch areas and turning them on and off again. I’ll try to get a refund for this faulty device from tobydeals but i was hoping someone here could maybe show me the magic trick to get them to work. Thanks.

Hi @Ed_do are the earbuds fully charged (including removing the plastic covers from the contacts)? You could also try a reset of the earbuds using the following methods

Ok, thanks ndalby. The second video worked. Very weird that that’s what i needed to do to get them working out the box. Thank you very much though

No worries, sometimes these things can happen. Glad to hear your up and running now :slightly_smiling_face: