Soundcore Infini Pro Problems

#1

I have problems with my brandnew Infini Pro:
It is connected to my Samsung TV UE40ES8090 via HDMI cable, but

  1. It shuts down (or gos to standby?) when I switch off the TV but does not wake up when I switch on the TV again. This function is mentioned in the manual page 5 ‘Note’…
  2. Connecting to my Windows PC via USB cable is not possible. Connecting to an USB 2 port nothing happens at all, connecting to an USB 3 port pops up the maessage that the device is not recognized. Trying to find a suitable driver fails.

Who can help me?

#2

@wekern We are so sorry to know the issue with your Infini Pro Soundbar, please try resetting your Soundbar by turning on the Soundbar and hold the Source and Vol+ button for 10S to test again. If the issue persists, please contact us via support@anker.com to get further assistance.