Soundcore flare speakers connect only one at a time

#1

Bought a pair of soundcore flare speakers last summer, no issues, could connect etc…
Now if I want to connect the two speakers ( A and B) I have to connect them in tandem nit just solo A or just B.

I can just just connect B speaker, but I can connect just A speaker. If I do Just B speaker I find it on bluetooth on my phone but it says cant connect

Did not have this issue before…
any thoughhts? firmware is updated
I tried a hard reset by holding V+ and Bluetooth for 8 seconds per support but it woiuld not turn off as support said it would.

#2

Have you tried removing all pairing records from your phone that relate to Soundcore Flare before trying to connect/pair speaker B? Possibly getting confused with the hardware for speaker A.

#3

I did a reset using Bass and the play/ pause
I t reset by turning off
and i removed the speakers from the app

Updated firmware as well ( didnt ned to be)

Still have the isssue , so odd
I’d like to be able to use each speaker by itself vs in pairs.
if you want video I can link it to the issue

I renamed the speakers as soundcore 2 as I was having 2 bluetoohs as soundcore.
I now have sound core and soundcore 2 . I can only connect to soundcore.
I cant seem ( not sure if I can) rename the other speaker. In the app it shows one speaker as Soundcore 2 and the other as soundcore but when i go to rename soundcore, it shows it as soundcore 2 in the editable field

#4

Ah the app is also in play, have you tried clearing/forgetting the speakers from your phones BT menu before doing a fresh pairing (app re-install wouldn’t harm either)?