Soundcore 2 play/pause button suddenly stopped working

#1

So I’ve owned and used a Soundcore 2 speaker for over a year without a problem. But just today, the play/pause button just stopped doing anything.

Everything else works fine. Pairing still works, volume up/down still works, the speaker sounds normal. But I can no longer use the play/pause button for anything. I can’t start audio, pause, skip, anything. I can start playing audio with the source device (an iPhone in this case), but I can’t use the speaker to pause the audio (short of turning off the speaker).

I’ve tried pairing with a different device (an iPad), and I’ve tried playing audio from multiple different apps- youtube, audible, podcasts, etc. Still nothing. The play/pause button on the speaker is just non-functioning, it seems. I also fully charged the speaker, still nothing. Shut down and restarted everything- the speaker, the devices, still nothing.

Has anyone experienced this? Is there anything I can do besides emailing support? I’ve sent an email and have received a ticket #, but no other response yet.

Thanks for any help.

#2

Sounds like a hardware issue with the internal switch for the play/pause button. I’d wait for Anker to respond and possibly replace the unit under warranty. If it’s indeed hardware, I doubt anything other than that can be done.

1 Like
#3

Have you received a reply from our support team?

#4

I also had my play/pause button stop working on my PC just a little bit ago, I then connected my headphones to my phone instead and it worked just fine. Maybe try using them on another device to see if it is a headphone issue or a driver/software issue, entirely possible reseting your phone/PC/whatever you are connected to will get it to work again. I have not reset my PC yet because it is not a big deal, but seeing as the button still works perfectly fine on other devices then it is probably just something on the PCs side and not on the headphones side.

#5

Sorry I thought this was only 5 months old not 1year 5 months old, but just for anyone else having this issue I tried restarting my computer and that did not work but what did work was “removing” the pairing on my computer and repairing with my PC once I did that the play/pause button started working again so I have a feeling that maybe during a windows update it replaced the drivers with generic drivers and by removing and re pairing the headphones it installed the correct drivers again.

#6

hi
I had some problem like this. my headphone pause and play my pc player but it doesnt done this to my phone… then I realize that it cant done this on 2 devices. only it can done with one player. if you disconnect it to one, and connect to another , the second device would pause/play with headphone. then connect to another device and it doesnt pause/play to it.
hope it will be helpful
:slight_smile: