So I’ve owned and used a Soundcore 2 speaker for over a year without a problem. But just today, the play/pause button just stopped doing anything.
Everything else works fine. Pairing still works, volume up/down still works, the speaker sounds normal. But I can no longer use the play/pause button for anything. I can’t start audio, pause, skip, anything. I can start playing audio with the source device (an iPhone in this case), but I can’t use the speaker to pause the audio (short of turning off the speaker).
I’ve tried pairing with a different device (an iPad), and I’ve tried playing audio from multiple different apps- youtube, audible, podcasts, etc. Still nothing. The play/pause button on the speaker is just non-functioning, it seems. I also fully charged the speaker, still nothing. Shut down and restarted everything- the speaker, the devices, still nothing.
Has anyone experienced this? Is there anything I can do besides emailing support? I’ve sent an email and have received a ticket #, but no other response yet.
Thanks for any help.