SoundCore 2 Issues with Bluetooth Pairing/Switching devices

#30

Hi there,

I’m having similar problems with the pairing of multiple devices with Soundcore 2.
I pair and connect the first device, disconnect and then turn on and pair the second device. When I turn off (or disconnect via settings) the second device, the first one cannot connect automatically, nor by holding the Bluetooth key on the speaker, nor by clicking the connect button in the settings of the device. The only way to reconnect the first device is to do “forget this device”, turn off/turn on the Bluetooth in device setting and pair the device from scratch.
I’ve tried the steps that @Doug01 mentions and that didn’t work too, I’m not sure how he managed to that at all because this - and also from all other posts - is some fundamental flaw of this product especially considering its nature. Being able to relatively easy switch between devices is essential for a movable speaker, which can be used by more than one device and one person (and one who also have a couple of devices).
From what I see on this thread nobody has given a solution for this matter, nor has Anker support have come clear about their product which btw is a best seller, and also for all the other points - battery life, quality of materials, good sound for the price range - a very good quality product.
If somebody has a viable solution you are more than welcome…

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#31

You can always reach out to support@Anker.com and ask them for help. Ad far as I know the speaker is not designed with multi device support, maybe a future update will fix that but it’s also a limitation of the bluetooth standard that is used

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#32

Hi @Andrej_Andreev ,

Are you pressing the BT button on your speaker a second time (ie. after the first pair) to pair the second device? Per the steps I wrote on Sep 3 pressing the BT button a second time is what caused me problems. Once I stopped doing that (ie. only pressing it once) I was able to keep multiples devices paired.

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#33

I am connected with 3 devices on th SoundCore 2 and have no issues.
Devices: iPhone 6, Kindle Fire 8 HD., Alcatel android phone.
I originally connected the devices by disconnecting through the settings on each device.
I also tried pressing the bluetooth button on the soundcore 2 and had 2 different results. When i held down the button for a second then i needed to forget and reconnect the devices. When i tapped the button, it disconnected from the current device but i was easily able to reconnect by selecting the soundcore 2 in my bluetooth settings.
The kindle fire 8 hd connects automatically but the other 2 devices i need to select it from the bluetooth menu.

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#34

Well, perhaps they can unravel my problem then.
I have two Amazon 7" Kindles, one an older model and the other, the latest generation.
I own a SoundCore (love it as the quality is great)
However, the newer model loses Internet connection after a few minutes of use. (Listening to BBC iplayer for example)
I go to WiFi and I see NO INTERNET CONNECTION.
I switch off the SoundCore and the connection returns. Very annoying.
So you are aware, I have tried THREE new models (Amazon replaced one and I used my daughters) Each time with the same outcome. So, by split half technique, the Soundcore must be at fault or the firmware isn’t compatible with new Generation Kindles.
Listening music or listening books the unit works perfectly. ANY IDEAS???

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#35

Guys, just faithfully follow the instructions of Doug01. Do yourself a favor of ignoring all other posts. Doug01’s instructions solved this Bluetooth pairing issue.

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#36

Really happy to know you solve the problem finally. :innocent:

#37

I haven’t read the other replies yet…

My soundcore 2 has the same issue. One time I came back to my office and somone else paired their phone to my speaker. I was unable to repair my phone, even with turning the soundcore on/off. I just turned off my speaker the rest of the day. The next day I was able to repair my phone.

Another issue I have is with the soundcore is when my phone is connected via Bluetooth to my soundcore surge headphones and I power on the soundcore 2, it automatically disconnects my soundbuds and connects to the soundcore speaker, at the same volume I was previously listening to, which is normally loud.

From what I have noticed, the Bluetooth on the soundcore 2 can be very finicky and troublesome to connect/reconnect. I don’t seem to have these issues when using the Soundcore Boost speaker, but also haven’t tried to switch devices on it yet…

#38

I thought it said in the manual, you can only have 1 device at a time, connected to a SC speaker, and that if you want to use a 2nd source device, you have to treat that a brand new connection. If that doesn’t work, it says, to do RESET, to clear any devices on the SC. Then do a new connection.

On a separate note… @AnkerTechnical
The wattage rating on SC2, is that RMS, or MPO or PMPO? 1watt RMS (6) = 2 WATT MPO (12) = 4 WATT PMPO (24)
And…
Is that the same for all speakers?

#39

Hi @andrewtiangco,

If other devices are connected to your speaker, you must first delete the pairing record from another device and disconnect it, and then pair it with your mobile phone, it will work finally.

Our speaker can only be paired with one device at the same time. If the speakers are paired, the headset will be disconnected.:innocent:

#40

Nothing works. I got this for Mothers Day today. It won’t connect to either my android phone or to my iPad.

This got terrific reviews on Amazon. Back it goes tomorrow!!

So freaking frustrating!!!

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#41

Strange, I got mine the other day… Lovely red one

Litterally, out the box, turned on… The BT light blinked, turned on bt on my handset (galaxy S8), it showed on the list, I clicked it, and off I went.

Took less than a minute.

Screenshot_20180513-230308_Settings.jpg1440×2960 914 KB

Litterally shows up as soundcore 2

#42

Never had problems to pair ANKER speakers via bluetooth.
Using Android, mac-OS and LINUX.
The only problem is to make bluetooth ready under LINUX.
Sometimes you need to be very tricky and visionary :innocent:

Is there anybody who is using LINUX and bluetooth as well?

#43

Hi @snickerdoodle，

Sorry to hear that you have issue with our product. Have your contacted our support team?

#44

I think most have provided a viable solution but I will throw my two cents in. I have a pairing issue as well at times. I have found that my son stills my earbuds. So when I pair them, I have to do a fresh pairing. Well since he is using them, he wears down the battery life. So for pairing, I suggest charging them before pairing if they have been used a lot as it may not have enough juice to complete a pairing with the new device.

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#45

Yep just got mine and I’m trying to pair multiple devices or anything fancy. Tried above suggestions restarting the phone and speaker. Blue light just keeps flashing. I have never had an issue pairing my phone to anything. Sending back to Amazon I don’t have time for this!

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#46

@rseleski4 Sorry to hear that. Would you mind contacting our customer service via support@anker.com directly? I’m sure they will help you out on this quickly. :relaxed:

#47

Has anyone tried the firmware update available for the Soundcore 2 to see if it has any effect on the reported Bluetooth pairing issues?

If it resolves the issue, maybe this was part of the firmware update. :thinking:

#48

@AnkerOfficial

I’ve replied to your private message.

#49

Try firmware update.

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