SoundBuds Slim Workout Earphones will no longer conect

#1

Hi there, purchased SoundBuds Slim Workout Earphones recently, they’ve been working fine but all of a sudden they refuse to connect with my iPhone (other devices still work fine) battery is fully charged. When I turn them on I get the “battery high” message and then there’s two other “blips” after that I can’t remember before

I’ve tried holding down the + and - buttons, can you suggest another fix? They were purchased from Amazon UK and are within the return period if that’s any help?

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#2

Just to say, they don’t work at all now. Try and turn them on, start up music plays, blue light flashes a few times and that’s it, don’t even get “battery high” message

#3

Seems they are defective.
But you are under warranty, so you should contact the support.
service@soundcore.com

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#4

Your within the amazon return period so i would just exchange them with amazon as it will be quicker than doing a warranty exchange

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