Sound buds Slim+ Audio Issue

#1

Hi
I have some issue with my sound bud slim+ bluetooth,
Its getting connected on my phone, however when I start playing something, it gets turned off.
Please let me know how to resolve this

Regards
Vikas Jain

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#2

Make sure to fully charge the Soundbuds Slim before use.

Un-pair / delete the Bluetooth profile and pair it again with the smartphone, and try using the headset.

If these don’t help, contact support@anker.com

#3

Hi
Thanks for your reply

The issue here is little strange. there is no sort of connection issue. The bluetooth is pairing with my iphone. However when I start playing some audio, it sort of getting disconnected. When I stop playing audio, the bluetooth again show blue light.

#4

can you please make sure the Soundbuds Slim+ is fully charged?

#5

Already tried this option

#6

In standby mode press and hold the ’ + ’ and ’ - ’ buttons simultaneously for 2 seconds to delete previous pairing records on the Soundbuds Slim.

Try pairing it with the smartphone again and try.

also, have you tried pairing it with a different device?

#7

Tried not working

#8

contact support@anker.com , they will provide the next steps… keep the purchase proof handy.

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