Souncore Boost Battery Issues

#1

I have been experiencing some battery issues with my soundcore boost I bought sometime around January 2019.

For the past 1 week, when I play music using the soundcore boost on full charge on about 70% Volume with Bass Up On, it plays for about 1 hr then suddenly goes off. When I put it on Charge (with my Galaxy s8 original Charger) it starts charging from the first dot, then after like 5 mins the charge dots jumps from one to the third. That tells me, the speaker wasn’t completely flat, but something funny going on with the Battery. Anyone experience this before.?

#2

First I would suggest to try a reset.
As far I know its pressing the power buttons for a few seconds,
but I am no sure.

Otherwise it seems to be a battery problem.
If the speaker is under warranty, you can always contact the service :

service@soundcore.com

#3

Thanks for your reply.
How can I know it’s under warranty?
I bought from Aliexpress Anker Official Store.

#4

I really dont know I am from München (Bavaria) and there is no “Ali” in Germany, only amazon.de

Is there no warranty time added at Ali’s soundcore/ANKER offers?
Warranty periods differ from country to country.
But I am sure you will get an answer from soundcore/ANKER if you contact them,
as I suggested.

#5

I have emailed them. I will provide feedback as per their response.

#6

Hey @Christian_Akamigbo
I have this speaker and LOVE it.
A soft reset can be done by holding the power button for 4-5 seconds and a hard reset by pressing the power and bass up button for 4-5 seconds.

I belive Ali takes care of all warranty claims on Anker equipment but please let us know the response you get from your email.

#7

Are the reset combination to be done while the speaker is Off or On.

Pls specify.

1 Like
#8

Thats a very good question @Christian_Akamigbo
I’ve only done mine once to see if it works and the speaker was on.