[SOLVED] [eufy cam] eufy security app crashing permanently and can't be started at all!

[yamyam]

@AnkerOfficial, @AnkerSupport, @AnkerTechnical, @ndalby, @TechnicallyWell

About 6 hours ago, i started the eufy security app like dozens of times dail. Worked as usual. But 2 hours later, without any update, change or anything else, the app is crashing instantly and permanently while trying to open it! No chance to start the app at all.

Restarting the Homebase, restarting the Smartphone, both several times. Nothing helped!
I even cleared the cache of the app because i thought this may cause the problem. Nothing.

No chance to enter the app since several hours and dozens of tries!

What should i do?!

I do not want to delete the app and re-install it, as i guess i would loose all my settings and then have to install the homebase and plenty of cams again, correct?!

So please tell me why the app is from one moment to another not able to be started anymore.
Without any changes or updates!

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Any other eufy cam owners ever had this problem or currently have the same issue?

Thanks.

[ndalby]

Hi @yamyam still in the process of setting mine up and reviewing (sidelined due to the Motion+) so can’t really add any good suggestions beyond what you have already tried, such as the HomeBase and smartphone restarts.

Can you access the cameras from any other app based phone or web browser? Just wondering if it’s a service issue at Eufy’s end?

@AnkerOfficial @AnkerTechnical Can you advise?

[yamyam]

Can you access the cameras from any other app based phone or web browser?

Access to the web portal is possible and works, even live stream, everything ok:

Now i thought that after entering the web portal (and beeing kicked out the app with the annoying need to login to the app again) the app may works again and asks me to login again. But … no … instant crash. So the app crashes even before checking if loged in or not.

[ndalby]

Has the Android app updated to a newer version, whats the install date?

[yamyam]

Like written, no. No update. The last update of the android app is some time ago, can’t remember exactly and can’t see it anywhere. But definitely not in the past 24 hours! So this can’t be the problem.

As i can’t open the app at all i can’t see the version. Just what my app tool tells me. If its correct it should be 1.3.2_260

[ndalby]

Missed the update part on your OP. Just tried my app on iOS (iPhone) and it loads and I can login, so I think is more specific to your actual phone…not used Android for a while…

[yamyam]

+++ ISSUE SOLVED +++

… just for fun i turned off my WLAN at the smartphone and activated the mobile network. BAM … worked! eufy app starts and prompts me to login again (cause of the web portal login above)

Then i switched back from mobile network to WLAN and app is starting and running normal again.

Weird

@ndalby Thanks for your dedicated help and efforts! I wish others of the team would be as fast, active and motivated and last but not least, use- and helpful, as you are

[Chiquinho]

I don’t have such a camera.
But using applications which work on different OS there is a need to test it with those different OS.

We were running a tool for Win, MacOs, Android and LINUX.
Always troubles…

[ndalby]

Glad to hear your up and going

Was going to suggest checking your WIFI was on the same as the home base but given your excellent background with these it seemed a moot point to do so…

[MacBlank]

Not everyone has these cameras, so like me wouldn’t have tried to answer your question.

There are plenty of times where another forum member answers a question quickly.

So I find your comment quite insulting to those that answer people’s problems. Some also get overlooked as another more popular person answers a question, AFTER someone else, but the original responder gets ignored in favour of the popular.

[Ice1]

Glad it’s working again for you @yamyam, hopefully it’s just an isolated issue and not an issue for other Android users.

[TechMan]

@ndalby Thanks for your dedicated help and efforts! I wish others of the team would be as fast, active and motivated and last but not least, use- and helpful, as you are

I think he meant others of the anker team… e.i Ankerofficial AnkerTechnical AnkerSupport etc.

[Chiquinho]

Could be.
But we all know Neil, he is great!

[yamyam]

Glad it’s working again for you @yamyam

@Ice1 Thanks bro! … Weird and strange problem … but at the end, everything works again.

There are plenty of times where another forum member answers a question quickly.

So I find your comment quite insulting to those that answer people’s problems. Some also get overlooked as another more popular person answers a question, AFTER someone else, but the original responder gets ignored in favour of the popular.

@MacBlank @TechMan already answered and guessed correctly!

I think he meant others of the anker team… e.i Ankerofficial AnkerTechnical AnkerSupport etc.

So no insult on REGULAR users and community members here. Sometimes it’s just necessary to read between the lines. And @TechMan knows me good enough already to know exactly who i meaned and who this was adressed to

[MacBlank]

I wish others of the team would be as fast, active and motivated and last but not least, use- and helpful, as you are

This is what I was on about, and find insulting.

[TechMan]

When he said “others of the team” he was taking about anker employees. He wished the payed anker staff had showed up to help.

[yamyam]

@TechMan repeated it now and if i say “read between the lines” and someone even explained it to you once, now twice, i don’t really know what we can do more to make it clear to you @MacBlank

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By the way … i am not alone, quite similar problem, even if my trick doesn’t worked for him

Eufy Security Android App Crashes

Since yesterday (the app updated a few hours prior) I can not get my app to open. It will do nothing but crash. I am not getting notifications or anything and I KNOW there should be. I do not have cloud service so I can not even watch them on the computer. I cleared cashed, I deleted the app and reinstalled. Nothing works. It will not work via wi-fi or mobile. I need this to work and I do not use and can not use the computer version as I just have my phone. Please help so we can get this…

[MacBlank]

As I didn’t think @ndalby was an Anker employee, I wouldn’t have made that leap!

As for expecting a quick response… This is Anker, we ARE it’s support team

Tho as a thanks, we get mainly ignored in trials etc

[TechMan]

You have to remember that yamyams first language isn’t English so things might not translate the same

[yamyam]

@MacBlank Maybe i can’t get it to your head because english isn’t my native language and i could explain it much more clearly to you in MY language. But then we probably would have much bigger problems then And you obviously do not know me good enough or at all, like others here, to be able to read between my lines and to get my humor or sarcastic irony.

However, we can discuss this for years or till dead, but makes no sense.

Baseline: It was never ever my intention to “insult” you or any other community member, eufy or anker product owner, fans or Power Users. So please don’t inflate something which its not worth it and where no reason for it exists. Even after other users exactly described to you several times what was meaned and who exactly it was adressed to.

Thanks @MacBlank