It seems like big companies have live chat and Anker is growing. I think live chat would be more efficient for people to resolve their issues due to the fast replies of the customer service. What do you guys think of live chat?
Should Anker have a live chat for customer service?
Makes sense
That’s not a bad idea. They are very quick to respond to emails, etc. though so not absolutely necessary.
I would be for a Live Chat system. I like to ask a lot of questions before I purchase a product.
Only if it doesn’t slow down their email responses. Support are very quick right now.
In general a good idea.
My concern is I watched the Periscope stuff and I saw the ladies being hit in on an ungentlemanly way.
I like that idea. They already are super quick at responding to emails and Facebook messages so I think they would be good at this too. It would be a good idea.
I have mixed feelings about live chat. Sometimes the support representative is knowledgeable and quick to respond. Other times the support rep doesn’t have a clue or takes forever to respond between questions. So if Anker, or any company, decides to implement live chat, they have to do it right: with an appropriate number of appropriately trained personnel. To do it otherwise would actually be worse than not having it at all.
I find it really useful when companies offer this feature.