Servers are down.

#1

So it got through to live chat and got Generic message as follow

" Were are sincerely sorry to say that theres been an issue with Eufy Security server. Please be assured that our tech team is working very hard on fixing this as soon as possible.

Having more and more users worldwide registering eufy accounts and logging in to the eufy security app, our eufy security server needs upgrades to accommodate the expanding scale. For better user experience in the future and for system maintenance, we are performing a system upgrade but unfortunately are encountering a system wide issue.

Rest assured that your cameras are still working and all recorded videos are stored in local storage, when the server is back to normal you can still see all recorded videos on events page,

We genuinely hope you have faith in our engineers and we will try our best to resolve this issue as soon as possible within 24 hours.

#2

Thank you for sharing this message out.
This issue has been fixed.

The Anker Community Team

#3

No the issue has not been fixed…I have been having issues with it all day…just got off the phone with tech support who says the servers are still down. Also, they are having issues with the app crashing and failing to connect. Great system so far (sarcasm)

#4

We are close to get root cause from product team that servers are slowly coming back up. There may be intermittent problems for a bit. Please refresh your app from time to time to see if things reappear.

#5

My video doorbell appears to be back up. But if on-going work is being done, I’m expecting it to be spotty.

I would question why the upgrades weren’t done offline in a test env and then pushed out?
Is there failover servers that can be used to avoid this problem going forward?
How fixes in production without any type of customer notification, even if it’s “emergency maintenance” with the expectation of service going out, is a very risky business move.

#6

@AnkerOfficial @Ankersupport can you please help to see if Eufy Security servers are down again?

There are many more incidents being posted