As some of you have seen by now, our servers are down again. We are working with our AWS servers to see what is going on. Your video events are recording as normal. The apps ability to connect to your eufy security products is what allows you to view videos both at home, and remotely when you are not in your home. We know apologies aren’t enough here, but please know we are working hard to figure this out and will update you as soon as we have more detail.
The estimated waiting time in call center right now is above 1 hour and currently the call back function is not available. You can call but must stay on the line. If you have issues – for now, please email us at support@eufylife.com.