Hello Eufy team,
I purchased my G10 hybrid on 29/12/2019 and till few weeks ago, it was working all ok.
These days, the robovac does not complete the cleaning; it stops intermittently. During charging, it now and then gives voice prompt “Error S1 battery error, refer to Owner’s Manual”.
Per manual, I opened the battery compartment and could see that the battery is connected; still the error persists.
Can you kindly help me to resolve this error?
I found out one more thing: the G10 just stops abruptly with message “low battery”.
Previously it used to return to the base for a re-charge, but not anymore.
Could it be a software issue in detecting the low battery status early enough?
Thank you and best regards,